Valvoline Instant Oil Change

"So today I got my oil changed, and I want to state that I’ve had great service there in the past… but I think a lot of new mechanics work and run the business now and the last few times I’ve had issues with their service. First, usually with the oil change they will check everything and I don’t under why they don’t anymore. Didn’t check the tire pressure, didn’t ask if I wanted my cabin filter checked, just lights and stuff under the hood. Which cool, the oil and fluid are most important… but honestly it comes off lazy not to ask. Second, I’m a woman.. I understand a lot of women don’t know a lot about cars, but don’t judge a book by its cover. I personally know the basics. Basically what I need to know to keep it lasting.. So when the one guy (dont know his name) come up to my window and says you need your battery changed, the “caps” are melting and it’s going to explode soon… I was hesitant to believe him. He asked when I got it last replaced first before saying any of this, so instantly I was annoyed I couldn’t remember. I said it may have been awhile, like 4 years. Honestly I was sure. So I think that was his question to try and take advantage. The other person who initially was helping me didn’t even say anything when he first opened the hood and looked at the appearance on everything first… so either he’s neglectful or the other guy is a big liar trying to make extra commission or whatever off a “dumb girl”. I ended up stopping at pepboys on the way home and had them look at it and test it. I have a printed copy of the test result and he said it was fine. And then I asked if they saw anything melting and he said no. Then I looked at it again when I got home, looked normal to me. I even called the place I got the battery and they confirmed it’s actually only 2 years old. And finally, a few visits ago, my mom and I went together with both our cars. The same kid who helped me today was talking to thd other guy behind my car and my mom heard since she was right behind me. He said something along the lines of “tell her that she needs a new ____” I honestly forget what it was they were trying to sell me on. But my mom heard and brought it up to the old manager there,Charles, who I’m not sure works there anymore now. Haven’t seen him lately. But he took care of it immediately reprimanding them and apologizing to both of us. So it’s not the first time they’ve tried to rip me off. So needless to say I feel annoyed with them and think I won’t go there anymore. I went for the convenience but it’s not convenient for someone to try to charge you for something you don’t need. I even asked the kid helping me how much it would cost, totally out of curiosity with no intentions of letting them replace it. They said it would be $170 alone. And with my oil change that’s almost $300. Yeah ok. No. I’m livid they even tried. Here’s a photo of my pepboys battery test:"

"A bunch of lazy employees work here. I showed up at 4:40 for a 15 minute oil change and they told me they’re closed when the sign clearly says they close at 5:00pm. I’m sure their laziness transfers to their workmanship, so I’d recommend going somewhere else that works til closing."

"Second time I tried this place and regretted it again. Worst oil change experience of my life. Overcharged additional $25 for "extra oil". Then they refused to accept their own coupon. When I asked to have my tires filled the guy helping me instructed the tecs to fill the tires to 38lbs I informed him that the manufacture label on the door says to fill to 32lbs. He informed me that they "overfill the tires". When I pulled out I realized they only filled 3 of the 4 tires anyway."

"Only thing I'm not happy about is labor cost for bringing your own oil was $39, it's now $59, big jump. Still relatively affordable. The techs are extremely friendly and helpful. Place moves quickly too."

"This place isn’t bad, it’s quick usually. Oil change is fine. Service is fine. I do not recommend this location though - go somewhere else because the workers here can be extremely rude and try to make you feel stupid. Some of the guys that work here are very unprofessional as you can see from the other reviews here. They make unnecessary, demeaning comments to you about your car if you are over the recommended mileage for an oil change, or if you decline for them to change your air filter for an exorbitant price…. I go there for an oil change, not to hear about how shocked they are that my car is still functioning when it’s over the recommended mileage your shop gives. I’m well aware the mileage recommendation given is just a way to make more money by having people come in more who dont know about oil changes. It’s extremely unprofessional and rude. We’re not all stupid and clueless about our cars. If I wanted an opinion I would see a mechanic not an oil change guy. Not every worker here is like that, there’s some good ones. But the comments really should stop because I can tell these guys are low key trying to make you feel stupid when you pull in. There’s literally no reason to be rude whatsoever. Clearly an ongoing issue and I am considering no longer using this location."