Kuiken Brothers Company, Inc 14 Eisenhower Parkway, Roseland, NJ 07068

"I went in to pay for an order that my husband placed because I was in the area. I believe a guy named Mike was "helping" me. He was an absolute DICKK to me and that is putting things lightly. Mind you, I am almost 8 months pregnant and extremely hormonal so needless to say when I got back into my car, I cried. That should never have happened. The customer service I received from him was disgusting. I was able to be helped by another man named Win who helped me with no issues at all and was nice about it. Sorry Mike if you either hate your job or were having a bad day, but the way you spoke to me was unacceptable."

"I was replacing the interior doors in my house and my contractor suggested the Roseland location. I was skeptical at first and didn’t believe they could compete with the big box stores. I liked the showroom, they had the doors I wanted on display, and the salesperson, Bill, was very helpful, gave us a printout with prices and did not aggressively try to sell, which I appreciated. The next day, after a very disappointing visit to Home Depot, I came back and ordered 16 doors. Bill was very helpful throughout the process. Every time he called to give me a delivery update he thanked me for my business- what a nice touch! I also want to mention Win. I always thought you only find out if a company is really good when something goes wrong after they have your money. Well, after my contractor started installing the doors, he found one of them to be defective. I called Kuiken Brothers dreading a runaround. But Win was very nice, asked me for a couple of pictures, and arranged a replacement with the manufacturer. A new door was delivered today by a very nice gentleman, sorry I didn’t get his name. I highly recommend them, wish there were more businesses like this."

"You sell on quality and service. Quality is there but service at this location is not very good. I ordered a delivery 2 days prior to end up being last on truck. Very disappointed. When I called to track delivery sales kept sending me to dispatch who never picks up. Really sad to see a great company loose focus on there true business values. Don't lose track of your identity, or you too will be swallowed up by the "2" giants that can buy and sell you in a second. Don't be the next Sears; stay true to your core values With that said unfortunately the delivery guy was great. Gave them the opportunity to get another shot"

"Our Experience at the Roseland Location has been outstanding, so much that we are slowly switching from their competitors and making Kuiken our preferred supplier! We deal primarily with Matt, his knowledge is extensive and we are very happy to have found him as our go to guy at Kuiken. Matt and the team is always lively, helpful and always willing to go above and beyond! Ace Carpentry & Home Remodeling"

"First off why isn't there a minus rating available? All we wanted to know is if they carry steel doors! We still don't know. We walked in to get help with a door and we both agreed that we have never been treated so rudely in our entire experience in the construction field. The rep of Keiken brothers immediately got into a heated debate with us over what a door was. He was rude, lazy, unprofessional and has to work on not giving negative body language. How could a company even be in business with an attitude like this. This is the exact reason that big box stores are dominating the market. His name is Matt from the Roseland location. His behavior in how he treats customers is inexcusable. He should explore a career change."