Quick Lane Tire & Auto Center

"I'm surprised by the high stars. This place doesn't deserve it. We show up at 11am for an inspection we were in front of a few people and they were taken before us. Almost 4 hours later still havnt touched our car. We spoke with Yasmin a few times on status and she would just say we are busy and you are next. Meanwhile she had her nose buried in her phone. Several times she stated we were busy and that we would be next. And then I stated that I may have to take my business elsewhere and she said I could that. Finally at close of business day she took the car and literally like 3 mins of having the car she stated we didn't pass the wiper inspection and that she would send off for new wipers. God as my witness the wipers were fine. Not that long since being replaced. She stated we couldn't get the wipers today and asked if we wanted to reschedule. We said no and left. All day wait for nothing. Will not be going back and I recommend no one else visit this place. She just didn't care."

"Gotta' shout this business out. I only went there for an oil change which, ok - they did their diligence and were thorough and quick. But it's really their professionalism that caught me by surprise. There was this one rude customer who apparently was in the parking lot 1.5 hours before they opened and started demanding their immediate service because he was tired (his early arrival, not being in any part 'their' choice or responsibility). This customer was snarky, was cursing at the lady under his breath, snapping back, and had this aura of entitlement that bordered on male-ego. This lady did a master class on how to respectfully handle a horrible customer, while simultaneously ensuring the other customers did not feel odd. She addressed his concerns, ran that front office, and not once lost her cool. Again, all I did was get an oil change - but there were about 5 different customers who were dropping off or picking up cars and had great interactions with this lady and the staff, which was indicative of return customers who were pleased. When I closed out, I received a detailed report of the full inspection they did with my oil change. Everything done with a high degree of professionalism. If I were in need, based on today's interaction alone, I would return and be open to doing business here again."

"Went for an oil change and inspection a few weeks and it did take a pretty long time (hours... wasn't expecting to wait that long), but Carlos and Jose are the real standouts here. They have such friendly dispositions and go the extra mile to make sure you leave satisified."

"I had a bad experience the first time I came here and wasn’t surprised they had it closed for a few months after my visit. The next few times I came to have my vehicle serviced it was at Koeppel Ford and they did a great job. This morning I came in to have my oil changed and was dreading to come here after being told that they had reopened. First off, I was the first person with no appointment and they serviced my car first and was very quick about it. I then spoke to the person who helped me, who’s name was Carlos and I remember him being the last person who helped me at the ford service center. To say the least I was extremely happy with the service and Carlos did an amazing job. I would definitely recommend this place based off the service he provided. Thank you again!"

"I had a 9am appointment and they literally ran two hours late. I’m really not sure what the purpose of making an appointment is if they don’t honor it. The place is very poorly run and I won’t be back."