The Fountain Spa Hackensack

"It was ONLY a sales pitch for my entire Facial. NO RELAXING! All she did was try to sell me products and upgrades. I declined over and over and she actually left a tiny bottle of a product with the front desk for me to purchase AFTER I DECLINED MULTIPLE TIMES. EVERY SINGLE person was on their phone in the tranquility room. It was so loud. Beyond disappointing! I used to love their services. Now terrible service and all about selling!!!! Don’t waste your money! Not the same upscale spa it used to be. The 99 cent suave hair product in the shower room was a joke. The spa used to be so classy."

"Valerie did an amazing job on my pedicure! It was relaxing and I loved how my toes came out. The Fountain is clean, quiet, and all around a great place for manicures and pedicures."

"The worst spa experience I ever had! I had a 50 minute lavender scrub there today. The scrub and lotions used were all cold. The application was not relaxing at all. And to top it off, they had no hot water! I had to take a cold shower to wash off the scrub in the middle of the winter. I have had scrubs in several other spas and this was not comparable at all. The products did not feel premium and were not explained either. I conveyed my concerns at check out. They did apply 10% off but did not apologize or seem to really care. I’m so surprised they wouldn’t disclose that they were having a problem with the water before I started the service. I would have rescheduled. I went with a friend and was interesting that she received a text to give feedback but I did not. Hhmmm.I will never return and could never recommend to anyone."

"Employee for massage, pedicure and manicure rushed through the entire appointment making my spa day not enjoyable. They got my name confused with someone else so I don’t think I got the correct spa treatment from the start. This is the first time I have been rushed so badly at a spa before. I couldn’t even drink my hot tea in the relaxation room. Also want to add the pedicure employee asked me if I wanted to use her tool to do the job myself, very unprofessional. Never again. I am an easy going person and have been to amazing spas but this was the worst experience I have ever had. I added the mug of the tea I couldn’t drink. I left more stressed than when I entered. Fountain Spa needs to observe their employees."

"I recently hosted my sisters 30th birthday and rented the private room at The Fountain Spa -- also known as a Pod Party. Everything from start to finish was top notch. The room that we had was great, the massages and facials we all received were beyond relaxing, and the service from everyone we encountered was top notch. I was able to bring in my own food and decorations which helped to personalize the room and make the day that much more special for the birthday girl. The Fountain provided us with coffee, tea, OJ (for mimosas), water (still and sparkling) and paper products. All in all it was the perfect girls day to celebrate a special day!"