Dr. Martens Menlo Park

"Ted helped me out with my two sons! So helpful, kind and patient. Will definitely be returning."

"I bought a pair of boots nyc ( handmade) $300 The only type I have ever owned love the product …. So here’s my story the pair that I bought had a stitching issue in the heel. I called the store in New York City talk to the manager and she suggested possibly calling this store in Edison since it’s closer and a lot more convenient than trucking into Manhattan that being said, I called and explained my situation to the manager of the Edison store, who seemed super disinterested and not willing to stand behind the product telling me it was a warrantee issue which I’m sure that it was but I was so offended. By the way I was treated and I wanted to make a point and go to the store to see if I can explain my situation a little better And then went there this afternoon and talked to two employees who basically told me the same thing that it was a warranty issue and I excepted having to possibly go that route. I then called the store in New York City back she said come on in and we’ll exchange them no questions asked so that’s what I did and I will never shop at the store in Edison again very very very very unprofessional from the store manager as far as the two employees today very knowledgeable two young ladies that legitimately cared about my situation and tried the best they could to rectify it"

"Ted and the team are super awesome, they treat customers with love kindness and happiness, the Lady (sorry I couldn't get her name) greeted us, and since it was our first time visiting this store (11/11/2022), she gave us a good description of the goods they have. Ted helped us to check out couple of very nice shoes. Thanks Ted and the team for your warm welcome."

"It was on impulse that I walked in, originally I was gonna go to the Vans store. But, my friend pointed out a pair of loafers and, well, I came out with boots that I wasn't originally gonna buy. The two people working today (I forgot to ask for names, then again I'm not entitled to know their names, all I do know is. .) were nice, patient, and fun to talk to. Did I need these boots? No. Absolutely not. But, I'm happy that I got to buy these because I've actually wanted a new pair of Doc's for a while. To the two people who I met today, I wish you guys had gotten commission for the sale. And I hope the both of you have the best week ever. 10/10 \m/"

"Very attentive sales reps. She informed me which boots were vegan and shared the history of them being brought out and new, upbeat styles were added. I wear women's size 11, which was too tight at the toe so I ended up with a patent leather dark green pair in men's. A little too wide as they don't have half sizes so I'll be wearing 2 pairs of socks with them."