Ray Catena Porsche Service

"Stay away! MY NEWBORN WAS STUCK IN THE CAR BECAUSE OF A DEFECTIVE MACAN THEY SOLD AND CANT fix!! I’ve taken my car here 2 times for an electric issue my Macan has been having since I leased it in Nov 2022. This last time the technician said he fixed it “once again”.. and guess what happened? My newborn baby got stuck in the car for 5 mins today because the doors decided to completely lock and no key was working! The car completely locked itself when I went to take my baby out of the car! This has happened before where the car won’t turn on or it won’t unlock because of an electric issue! It is not the battery of the key it’s the car itself ! It has a bunch of error messages that come and go including “key not found” “engine won’t turn on take to dealer” etc. it’s an electric issue, we’ve told them. Today I called and told them the gravity of the situation! MY BABY WAS STUCK IN THE CAR!!! I couldn’t get him out, all doors were locked because the car decided to glitch!! They said they’d call me back. Do you think they called back? No I called at 6pm to follow up. And the receptionist’s resolution was to call a tow truck to have in be brought in. THEY WANT ME TO DO ALL THE WORK, when it’s their mistake , they sold us a defective car! And my baby , my only son was stuck inside the car today!!! Last time we didn’t even get a loaner, the guy was upset because my husband told him we were paying for the car and have to work too! I need a car to get around especially with a newborn for doctor visits etc. they rushed to give us the car back and no problem was fixed. This is a very serious matter that they are not taking into consideration : A BABY WAS STUCK IN THE CAR BECAUSE THEY SOLD A DEFECTIVE CAR and have not fixed it even after it’s been in service 2 times"

"Mike I. in service dept is very professional and informative with getting my car serviced. My 2019 porcshe cayenne to this day runs like it just pulled out of sales lot with 60k miles on the odometer"

"Advisor lied to me regarding my Porsche garage door opener malfunctioning issue. They never wanted to resolve my issue and it was kind of feature I never wanted to go except my ongoing maintenance. They have lied couple of times by the time I was out of warranty. And now they told me to call corporate to resolve when they found their mistake after sending tech at my place. So disappointed!!"

"Scheduled service with a loaner. Drove all the way to the service center to get a call as soon as I turned into the lot I did not purchase the vehicle from there dealership I would not get a loaner. Disregard the fact that this is a horrible policy considering I got the car from a another Porsche dealership that is a significant distance away from My house. The fact that there was no notice on either the website or my confirmation email that specified I had to have purchased the vehicle from Ray catena In order to get a loaner, and to only receive this notification at time I was scheduled to drop off the car is what’s unacceptable."

"Ray Catena Porsche Service Center is by far one of the best service center facility that I've experienced. From the time you bring your car in till you get your car back they keep you constantly informed via phone calls as to what is going on with your car as they diagnose the issues. They provide you accurate information and even had my car ready earlier than they had promised. Michael Indyk - in the service department is an excellent service professional - extremely thorough, knowledgeable, professional & courteous service. Would definitely recommend him & the entire Ray Catena Porsche service facility to anyone needing car repairs or maintenance on their luxury cars!! Thank you very much Ray Catena Porsche Service!!"