Ciocca Cadillac of Atlantic City

"Terrible fiance person,I was told that I had to lease 2024 cadalac xt4 (which cost ($39,000)for payments to me be in 500 and all money from lease would go towards in to car if decide to buy.my payments are 570 month for 39 months which comes to around $22,000 put $5000 down,plus trade in for $3,000.Thats around $30,000 for a car that was $39,000.If I buy car after lease term would be $22,000 left.If I chose to buy car it would be close to $60,000,with tear 1 credit.Not fair,not good business, be ware Iam just out of $30,000 for 39 months. Where did $5,000 cash and $3,000trade in credit go to cause it sure ain't go to car."

"I purchased a Cadillac XT-5 and it was a very enjoyable, no stress experience! I was greeted by a salesman named Brett who was very knowledgeable and professional. He showed me a variety of cars in my price range with no pressure sales. When I selected my car he made the process of purchasing the car a very pleasant experience. The Finance Manager Michael was very knowledgeable on getting the best financing rates in line with my requested monthly payments . He also throughly explained the extended warranty and his recommendation and again with no pressure sales. There Service Department was excellent and prepared delivery of my car with great detail and care that I have never experienced in past purchases from other dealerships. If you’re looking for the best you have found it with Ciocca. Mr. Ciocca you should be proud of your team and the customer satisfaction that they provide. I’m updating my review because of my experiences with Ciocca Cadillac’s Service Department. Like I stated previously the purchase process was excellent in all aspects . Now that I have experienced their service department I’ve had some reservations about the 5 star rating. In my 50 years of buying cars I must say their service advisor Josh is the best of the best! He has gone above and beyond to address my service issues but the service department have not been able to find my problem after 3 consecutive service appointments. Also when I purchased the car I specifically asked if they would supply a loaner car if service is needed since I’m almost 30 miles away and was told they have many loaner cars and there would be no problem. To my dismay I find that they have very few loaner cars and I’ve been offered a car only once in my service appointments which caused me to spend many hours waiting around for my car to be ready. I think servicing is just as important as the buying process and so far I’ve been very disappointed and dread the future."

"Great service. True to their word. Easy to work with and no pressure. Business the way business should be done."

"Bought a new xt4 about 6 weeks ago. Just realized there is no inspection sticker on the windshield. I called the dealership about two weeks ago and informed them about the issue, they took my phone number and said they would get back to me. Haven't heard anything yet so I'm riding around with no inspection sticker not happy about it."

"We had called because on the way here we had popped a tire. We had called ahead to see if they had the tire we needed. We then went it because the receptionist ended our hold on call. When we went in, they said they don’t have our tire, but would be able to order it and have it in tomorrow around 3. They said they would call us back. We had to leave that same day since it was a two day trip. They never called us back so we did only to learn that it’s being delayed and later finding it is on a nationwide back order. I can understand that, but they had never called to inform us. Very disappointed."