Caliber Collision

"About a year ago, I brought my car in to have a scratch repaired. In order to paint part of the car, they needed to remove the sunroof. The paint job was great. Once I picked up the car, something didn’t feel right. They forgot to put back the seal around the sunroof, if I had not noticed this there would have been major leaking problems. ( this was when Joe was the manager)Also, when removing the sunroof, they needed to remove seatbelts on both driver and passenger side. When putting the seatbelts back into the car, they reversed them. Not knowing this is why the seatbelts were not functioning properly. I took my car back to the dealer and had to pay $500 to repair that. Once I realized it was caliber that actually made the mistake I went back to them. I was told that corporate would pay me for half of that repair. I cannot get a hold of corporate. And have left numerous voicemails and emails for the current manager. It is evident that he is avoiding me. If you want something done, right, do not go here."

"This is the horrible body shop you can ever imagine. My car was in this body shop for three months and I had to go through a lot of difficulties due to their unprofessional and careless services. Specifically, a person called Matthew Seitz, he gave me a really hard time while my car was in the body shop. 1st of all my car had an accident that’s why my insurance company arranged this body shop to fix my car. The person called Matthew had some understanding with the insurance company so that he didn’t add all the damage which happened due to the accident. They fixed the car with very minimum. My vehicle had lot of damages due the accident when it got hit from that side but Matthew and insurance company both ignored it which is not acceptable. Now coming to the intentional delays. Whenever I called Matthew for the update, he kept saying dealership hasn’t sent the parts and asked me to not call dealership and he was following up with them every week, but it was huge lie. I lost my patience and called the dealership and they said, they sent the parts and Matthew lost it and he had to reorder it. I am wondering if I will ever reach out to the dealership that Matthew will keep me waiting till now. The dealership said he didn’t even ask for the update, and they only reached out to him after my call. Just imagine if I trust him and not call the dealership still now, I will be waiting to fix my car. I can say thousands of things about this body shop and Matthew how bad they are in each and everything, but I am going to stop here. Just requesting everyone please do not go near this body shop and work with Matthew Seitz."

"I've been to this company a few times and the first one or two times with minor fender bendors they were very helpful they even picked up my car for me and brought it back. But I recently had a car totaled and they were very uncommunicative and not very friendly and then I went back with another issue with a handle on my replacement car that broke and I was told that I had to make an appointment just to get it estimated. I'm 80 years old and it wasn't a big estimate I'm sure but I waited 1 hour and they came out and in 4 minutes told me that they would work up the estimate that they would call me with it so I was supposed to have an appointment for an estimate but then I was also supposed to come back later and it was for $300. The part itself a friend ordered it online and the part was exactly the part for that car and it was like under $20 and it took my friend 10 minutes to put it on. I'm not going to go back because they weren't friendly they one time even made a comment to me that they only did what the corporate said and it was the rules so I'm not going to go there I'm sorry. I think that the people are under stress there may be an excuse maybe from the corporation it has now run them but I'm disappointed in them greatly"

"Great experience and would definitely recommend for all car repair needs.. great customer service, Jen was great at communicating everything that was happening and when my vehicle would be ready.. when I got my car back it was freshly detailed! Thanks Caliber collision!"

"The marmora caliber collision is extremely professional and courteous, from the moment I stepped into their business to the moment I drove off their lot in my expertly repaired car. Jennifer, service advisor, was very knowledgeable, even more than the insurance company, she knew what was required and had everything ready ahead of time. When Leslie called, I was shocked that my vehicle was ready in such a short time. Tim patiently took the time to explained what was done and answered my questions. I will recommend them to anyone who will need their service. Everyone there is a credit to caliber collision and to their profession."