Edison BMW Service

"Not the best customer service. I simply call for some tech advice for my 5 series and was transferred 4 times until they canceled my call. I called about warning information being displayed on my service board. Also, I had an appointment scheduled for inspection and maintenance and was continuing to be ignored and over priced because my 5 series is no longer under warranty."

"Typically I've always been wary of dealership shops but I've been going to this location since I got my car over 10 years ago. Even though the staff is new and the location has moved, the service team has been exemplary. John Ladany, the service manager there, has done an amazing job making you feel taken care of. The only downside is there is sometimes a wait but its probably because everyone takes their car to this dealership rather than the other ones near them."

"I recently took my car in for service at Open Road BMW and Anthony Cimini was my service advisor. Anthony was very professional, thorough and accommodating. Thank you to Anthony and the Open Road BMW team for your help and stellar customer service."

"Wendell made my experience a great one! I received the absolute BEST service from him and the open road team! My husband and I, relied on Wendell’s expertise in the industry as we worked with our warranty company to repair a new issue with our BMW X5. He made what is usually a daunting process for the automotive industry seem quick, easy and straightforward. If I could give 10 stars I would! Thank you Wendell & Everyone who worked to make this process seamless at Open Road!"

"For the last few years, I have been going to my service advisor, Anthony Cimini. If you need service for your BMW, definitely ask for him. He is extremely professional, keeps it 100 with you and addresses all your questions and concerns. He does not beat around the bush and calls it how he sees it. At the end of the day, we want to make sure our BMW is fully serviced so we leave the dealership satisfied, which is what he ensures. He is also very communicative if your waiting and responsive if you reach out to him via phone. Thank You, Anthony, for your continued partnership!"