AAA East Brunswick Car Care Insurance Travel Center

"We went for travel information and were able to sit down with Nicole. We gave very specific details about what we wanted on this trip. Nicole took notes and restated what we wanted. She then printed out an itinerary with flights, cars and hotels. Unfortunately, when we got home and looked it all over, many errors were made. We wanted nonstop flights yet were quoted on flights with 1 stop layover. Car rental was also incorrect. We had to book it all ourselves separately. Office was clean and staff were very nice"

"The customer service has been getting worse the last couple years. Today was it, had 9:30am appointment. Car there all day. Showed up near closing only to find the car never moved went in ohh we can't get the job done today. The work with the right tools and lift is at most 1 hour. They never called all day to notify what was going on. Again the customer service is terrible now."

"Been going to this place for a few years. Pretty awesome service for that time. Today the website says "not taking appointments at this time." So I called the number twice and was promptly hung up on both times without anyone saying hello. Defunct I guess? Going to try another location."

"I am not satisfied with the service at the AAA Care Care Center in East Brunswick, NJ. I had my car towed there the day before thanksgiving and it was serviced the Friday after. They supposedly did a diagnostics on my car and said it as the battery and the terminals needed to be replaced. I picked the car up that evening (Friday) and Sunday morning it would not turnover. I had it towed by AAA again but this time to my mechanic to find out that they never tightened the terminals and they did not check the line to the alternator because the line was faulty. I called the Car Care Center to speak with the manager and he raised his voice with me and accused me of not doing things right. I will never go back to this AAA car care center again. I have lost respect and trust in the service people and the other employees. I trusted that I would be cared for because it was AAA but not anymore. Not happy with the way I was spoken to by the manager. Poor customer service."

"Ana Feldman was awesome and on point with my tire changing experience. She ordered the tire for me, got me best pricing and notified me when it came in. I had setup an appointment for a tire change (1 tire) once I got to my appointment, it took them almost 90 mins to change the tire. They tire changing staff was super nice and it probably took them a bit longer because it was an uncommon car. The service manager came off a bit rude to the employees. I was in disbelief on how he was talking to them. I also gave him instructions about security features of my car and he disregarded them. (Maybe he was having a bad day)"