Route 1 Hyundai

"This review is for the service department I had an issue with my last service experience for my Sonata. The car was not repaired in the expected timeframe and my service advisor neglected to contact me. I do not recommend this service department, nor will I patronize this dealership in the future."

"Be careful/attentive of this dealership's scam tactics. Their advertised prices are deceiving. After the test drive, I agreed to purchase the car for the based on sales representatives (Christian and Gaurav who were very nice and humble to me) quote and persuasion. Also they didn’t mention about the dealer discount which they mentioned on the website. When I pointed out that, they showed the fine disclaimer mentioned on site and high car price is due to market adjustment. Also they mentioned i didnt qualify for any discount and insisted that every dealer does this. This is utter nonsense and not something ethical dealerships engage in. After this, their Finance manager Aleef asked to sign the lease contract without explaining all lease terms and conditions. And when i asked him to deduct only a part of downpayment ,he deducted whole amount mentioning he did it by mistake. I did sign the lease and downpayment on good faith. Later when I went through the lease agreement, no where i see the my agreed price and also it was higher than my agreed price. I called the finance manager immediately to hold on transaction, but he said that everything is good as I am not charged anything extra. Finance Manager at this dealership doesnt have knowledge about money factor and lease/renting. When confronted, he just throw the jargons/finance terms to hide his incapability of explaining lease numbers on contract. I also talked to General Manager about my experience who was a nice guy and listened to my concerns patiently and I requested him to atleast update leased car to better one as car wasnt moved from the dealership from day of purchase. But he also held us for 3 days and after follow-ups, he denied my request by giving reason that contract was signed already. I had to wait more than 2 hour to get the car out from dealership on agreed day as no body is paying attention. I believe this is the end of my relationship with this dealership and may be Hyundai after such pathetic experience."

"Highly recommended! Really impressed with the service! I have been in many dealerships, but this is by far the best. Brian (the service representative) was professional, and polite. The service included a multi point inspection and the report was given to me for free. Ride back home and pick up the car (Lyft) with no questions. The lady at the front desk was also helpful."

"I had an exceptional experience at this car dealership, all thanks to Daniel and Igli! From the moment I walked in, Daniel was attentive, knowledgeable, and genuinely cared about finding the perfect vehicle for me. Daniel went above and beyond to answer all my questions, explain the various options, and make the entire process smooth and enjoyable. He's not just a salesperson; he's a trusted advisor who made sure I got the best deal possible. What truly impressed me was how the dealership went the extra mile when it came to the car delivery. They arranged a seamless and convenient delivery right to my doorstep the same day. Daniel personally ensured that the vehicle was in perfect condition and took the time to explain all its features before handing over the keys. The dealership itself is clean and organized, and the selection of cars is impressive. Daniel's professionalism and dedication truly stand out, and I couldn't be happier with my new car. If you're in the market for a vehicle, I highly recommend visiting this dealership and asking for Daniel. You won't be disappointed!"

"Purchasing a car is a taxing and tiresome experience in the US. I am glad I went to Route 1 Hyundai. The staff here ensured that the experience was nothing less than perfect. Right from the moment I stepped in to check what car I want to buy to handholding me to set-up license plate on my car. The staff here ensures my experience was nothing but the best. Hyundai like many others have great cars, it’s the staff that made the difference here. Shout out to Fred and Christian. They are not sales staff but customers experience experts. Not to forget George. Very very helpful. Thank you Route 1 Hyundai."