Mercedes-Benz of Edison Service

"Extremely disappointed in the service received at this Mercedes location, overall disappointed in Mercedes Benz as a brand. Not only their corporate office does not help nor intervene in any situation they play the sideline game. I purchased two Mercedes Benz, one EQS580 over $140k and another EQB250 over $62k. Two of our tires got blown on the turnpike from a pothole. A tow truck had to pick up the car and bring it to the nearest dealership. When we got there, they stated that they had no tires available until next week Thursday and that we said okay but we would need a loaner. They asked “ DID YOU PURCHASE THE VEHICLE FROM US? “. Since we live down in Princeton they said we will not give a loaner. I thought I went to Mercedes Benz for service not Mavis nor Pep Boys Car Service. We were baffled that we went to Mercedes dealership and they do not honor the brand that they are servicing. So, practically every Benz locations run their own show. No common understanding or support. I work for a financial institution and I can’t fathom me telling a client “ hey, go to the branch where you opened your account for a wire service “. We carry the institution brand and so we go above and beyond for the institution not the sales. I came from owning an Audi eTron and Audi Q8 and I could frankly said, I feel like I made a grave mistake going to this brand. PLEASE BE AWARE WHERE YOU ARE BUYING YOUR VEHICLE AND THINK TWICE BEFORE CHOOSING A MERCEDES."

"First, I never thought that I would reply to a second service with a negative response. Completely disappointed. I waited 1.5 months to get my car's maintenance service appointment scheduled for July 24, 2023, for my Sprinter 2400. Work took place on September 12. Upon arriving, I showed assistance with what was inside my car and asked if that was okay. All my staff was covered with protective blankets. The assistant said that it was completely fine. But after I came to pick up my vehicle, I noticed that all my staff was upside down and entirely around my whole car. Workforces are not paying attention not to damage your vehicle, and they have ruined the back of the seat cover inside my car and made a hole in the interior surface of the side door. When you come to the official Mercedes service and pay $3,500.00 for service, you expect respect and consideration and do not expect your car to be scratched or damaged. I was told everything would disappear in a few days, but it did not. Then, today, 09.21.23, I received a call from the service that they do not take responsibility for any damages during service inside the car due to the policy that no one from the Mercedes team had ever told me about. I was told that I might purchase replacement parts damaged by Mercedes workers, and they would install them. After a couple of emails, I did receive a call from Raycatena of Edison that parts were ordered. Since September, I have been waiting for their call as promised, but I have not received any. So, a couple of days ago, I called the service team(the manager who was a supervisor for my last service), trying to figure out how long it would take. Still, the supervisor decided that it was better to ignore my voice messages, email, and his desk messages. So, if I may give them 0 stars, I would. Very disappointed, unprofessional, and rude."

"It's taking FOREVER. My appointment for car service was at 10:00 a.m. It's 1:30 p.m. right now. There is complimentary coffee and water, sodas...but nothing solid. Let's convey the service is not cheap either... They may be overbooked. Same day getting inside my car !Dissapointed. My car was dirty inside. Despite a complimentary car wash. When you pay dearly for labor...the least the Mercedes-Benz of Edison Car Service could do is leave your car interior and exterior spotless...As a matter of fact this Car Service should've taken 45 minutes for an interior detailing job since they took over 3 hours to do simple maintenance in my car in exchange for an arm and a leg. As far as I'm concerned I better start looking for somewhere else to take my business."

"STAY AWAY. Worst service and employees in knowledgeable about Mercedes features. I recently brought in my car for service for the first time. I had an issue with the mirror tilt when putting the car in reverse and still have an issue where only the passenger side mirror tilts down when putting in reverse. I was told the driver’s side mirror does not do that. They also did not detail the car as I expected them too. Spent way too much money for the car and the service to not get to tier customer service. I brought other issues up with the app and the noises in the car and got brushed off like it was expected behavior. I had the worst service experience and I hope others do not get the same."

"Would like to share very unpleasant experience with Mercedes in Edison. If I could would put no stars. Booked appointment for 2 recalls and diagnostic to be done on Sprinter van. Waited more than a month for appointment, and when came the day of my appointment, was told that need to leave van there for 4-5 weeks. When asked why, was told that they are backed up. First of all , no one called to ask to reschedule if they saw that they are behind, 2nd of all when I asked to reschedule appointment, was told it will put me even further their schedule and I still would need to leave van there for 4-5 weeks. After speaking to the supervisor, was told the best they can do is try to get it done by the end of the week ( appointment was scheduled Monday). Excuse me 4-5 weeks for recalls and diagnostic!? When called Princeton Mercedes service, got appointment the next day. Recalls and diagnostic there were completed in hours the day of appointment and even repairs were done the same day. So, I just don’t get it why I had to wait more than a month for appointment and couldn’t been serviced the day of my appointment. Moreover, I had to leave there van 4-5 weeks, which is unacceptable. Obviously you don’t by this type of vehicle for pleasure, you buy it for work and need it every day. Who can afford to have van sitting there 4-5 weeks in order to get diagnosed and do recalls that they are required to get done. Very disappointed because when bought this brand van was counting on their service. Now required to drive further in order to get better serviced. In addition, the employees are very not nice. Talk to you like you came to their house and asking for something. Would never come back there or recommend anyone go there ever and spend their money. There are better places to go to where employees are respectful and do their job. Wish I knew about them before."