Plainsboro Dental Associates of Plainsboro, NJ (SBS Partner)

"Hygienists here are fantastic, and Doctors are experienced and available all week. I had my cleaning done here and am happy to be one of their patient."

"This office has gotten very sketchy recently with mystery bills and constantly changing doctors & hygienists. Ever since Dr. Semenetz passed away, and Dr. Paterson retired, this place has gone very much downhill. During my previous visit, they lost my dental records and I was left in the chair for 20 minutes while they tried to figure out where my dental records were. After that, I was sent my mother's bill despite us being on different plans for the past few years. I was also sent a mysterious bill for over $100 for "Patient moved - Debit". I called twice after 11am, and had no answer. I instead drove 20 minutes out to sort out the issue in person. I was in the waiting room for over half an hour until someone saw me when I kept knocking on the desk and calling out for assistance. Everyone was in the break room eating, and I was told they were in a "team meeting" for the next hour. I persisted and was told that my mystery bill was a bill meant for the billing company and not myself. But my name is still on the bill, and is subject to go to collections if unpaid. As of tonight, I've received another email for that bill as unpaid. I asked them for a number to the billing department, they said their billing department has no phone number or address, all they can do is email them."

"I went for a cleaning. The waiting room was not crowded, and I was admitted almost instantly. The hygienist was courteous and professional. The doctor was attentive to my needs. I am writing a year later, and I have to add my voice to the critics. The new administration is interested only in money. Although they had my insurance information, they billed me tenaciously for six months, and all the calls for clarification went unanswered. I eventually had to pay. Of course, I had to find another dentist."

"Its sad to see how this place has gone from a great practice to a bad one since Dr Peter Paterson has retired. Quality of doctors have gone down as many different doctors have now been added to the roster who do not have the same level of professionalism, empathy and service as Dr. Paterson himself. Something like a tooth crown falling off a root canal is not considered a priority treatment and no appointment was provided with my regular doctor for 2 months. Appointment was offered with a dentist who most avoid and always have appointments available. I guess I have to look for a different dentist now but its sad that this wonderful practice has run its course."

"Love this practice and we have been going here since many years. I miss Dr Paterson but Dr M is also so very caring and took care of the problem with my teeth ASAP. Appointments for cleaning have to be made way in advance as they fill up very quickly. I wish we could get sooner cleaning appointments for my boys. Like how I get reminders for appointments couple times via texts."