DCH Honda of Nanuet Service Center

"Walked in today with an appointment and their system was down. They didn't offer to write down my information and call me when it was back up to get a priority appointment. They didn't offer any solution. Basically they told me they had no idea when it would be back up and to leave my vehicle at my own risk because if the system doesn't come back up they were going home early. I get that things happen but as a big company you should have a standard operating procedure in case of something like this. I am a teacher across the river and don't get many opportunities to leave my car for a period of time. When I make an appointment I expect it's kept."

"Brittany was absolutely amazing and helped me in every way she could. She even let me know about a potential recall on my car."

"Came here for an oil change last Saturday and will never go back. Service technician threw my key fob to each other to move my car and didn't catch it resulting in a damaged fob case which was then changed because I complained. Case for fob wasn't new but most likely came off a loaner key fob. Pressure in tires weren't up to spec as it looks like the car tires weren't even checked. Instill have on my windshield the old maintenance reminder from the last oil change I had from a different dealership. Had a free oil change on my account notes and was hassled when bringing it up the cashier desk like I was lying when it clearly stated on the paper work for a free oil change. I'm going back to MT Kisco for my maintenance and new lease."

"I went for a regular oil change, and the service was excellent. It took 2 hours, but I got it back much sooner. Brittany has served as my service adviser for the previous two routine maintenance visits; I am pleased with her work As you wait for the maintenance of your vehicle, they have a spacious rest area with chairs , coffee, and tea. When compared to the cost of services provided by an outside maintenance shop, some of the repair work cost performed at the dealership is not reasonable. One of my recommendations is that the Honda dealership implement the live view from the vehicle service center, which is now provided in many dealerships, so that consumers can watch the work being done on the vehicle. Honda isn't up to date with it, so the customer can assess whether they finished all the activities related to my service."