J & M Automotive

"My father had been going to J&M Auto for as long as I can remember, but possibly even longer. Jay & his team have serviced all 4 of our family members' cars, including a few Mazdas, Mercedes, Toyota and Subaru. Any time we mentioned anything even slightly off with our car, my father would always remark "I'll take it to Jay, he’ll know." I know that my father always considered Jay and his team very honest, knowledgeable, reliable and hardworking. Now that I've had to deal with Jay myself, I agree with my father and I couldn't imagine going anywhere else. This is a great shop, a great team, and a really, really wonderful owner. Thank you Jay, for all of your help, not just recently, but over all these years -- from the entire Paul family"

"I wish I could give this place 0 stars. I went to get my vehicle inspected and the guy that took my vehicle got inside drove It for a 1/2 a second and got out of the car to tell me he was not going to waste my time and that I had an exhaust problem. Now my car is a 2008 but I maintain it raglarly. I asked him exactly what was the problem with the exhaust and he said he didn't know he would have to put it up on the machine and he did not have time today. So then I asked them how he knew I had a problem with the exhaust and he said that he could see it. If he could see it why wouldn't he know what the problem is? Long story short I told him I would go elsewhere. I went to another place to get my car inspected same day and it passed inspection no problem. There is no exhaust problem there are no emissions issues. He was being lazy or Not knowledgeable about cars which is really scary being that he was one of the mechanics. I would never in this lifetime take my vehicle there for any sort of purpose or reason nor would I recommend!!"

"I've used dealers and outside automotive services but Jay has got to be the most honest owner i've ever met. He replaced an alternator and inspected the vehicle the first time I took it to him on the recommendation of a friend. The cost was expected for the amount of work needed to replace the alternator. I dropped off the vehicle recently to check on a motorized mini-van door which would not open expecting that it would some time to work on it. He looked at the van and found the door functioned fine despite my neighbor and my effort to open the door. He called me to tell me the door worked fine and there was no problem that he needed fix. The door just started working again. Jay has to be one of the most honest people I know. he could have charged me even for wasting his time but he just said to come and pick up the vehicle. Highly recommended."

"I thought my engine on my 2006 vehicle was having issues as I'm preparing for a long trip. He drove it around to diagnosis They were honest informing me that the engine was good and that I just needed tire rotation. Fair mechanics, great work."

"Let me tell you a story about J&M Auto and it's proprietor, Jagdish Patel. My family and I were returning home after a long, hot weekend of kids soccer in the Philly area when my 2016 Jeep started overheating on the New York Thruway in Nanuet. It was late Sunday afternoon on a 95-degree day and we were 200 miles from home. I found a way to get my wife and two boys a ride home, and I checked into a local hotel while I figured out what to do with my broken car. In the morning, I was waiting at the shop when it opened at 8. This was a classic emergency situation -- I'm stranded far from home -- where a shop could have totally put me over a barrel and diagnosed all sorts of problems, and I'm sure many would have. Not J&M. They got my car in immediately, and had expertly diagnosed the problem (a failed radiator cooling fan) within an hour. Jay, who is as friendly as can be, explained the situation and said his local parts folks did not have a replacement unit. However, another distributor in New Jersey did have an OEM replacement and have it in Nanuet by 10:30 or 11. Jay's mechanic had to literally tear the entire front of my car apart to replace the bad fan. Jay texted me photos. Then they had the repair done by 1:30 p.m. The price was totally reasonable and what I would expect, and Jay even took pains to show me how much he paid for the part. This is a business you can trust, in my experience. My only regret is that Jay's shop is not located in my town because, if it were, he would be working on all my cars, all the time. I felt so lucky to be stranded in that place and to have found his little shop. Thank you, Jay!"