Downtown Car and Limousine Service

"Used these guys a while back and decided to give them a try again. They were on time and very friendly. They also provided car seats for no charge. Would definitely use again."

"I have used this service in the past with minimal issues, but the last 2 trips have been very bad. The trip to the Newark airport from Hoboken in October 2016, the driver drove 30 minutes out of the way, up 495 to Turnpike, before heading to the airport. We nearly missed our flight because of this driver. The next trip, from the airport back to Hoboken in January 2017, we waited over an hour for a car which never arrived. The dispatcher kept saying "10 minutes" and then claimed the driver was stuck in traffic. There is NO traffic at 1AM on Sunday night! We finally took a yellow cab home and made it to our front door in 15 minutes. Traffic, my a**! It would be good if Downtown hired dispatchers who are honest with clients and set expectations appropriately, and hired drivers who know the best/fastest routes to get to the airport."

"I was so busy planning my wedding, the last thing I was thinking of was checking reviews on this car service and I AM SO SORRY I DIDN'T!!!! We just needed a car ride for a 40 minute ride for me and my new husband. I called the week before and was told by a guy named Chris that the price was $88. Less than 5 minutes into the ride on my wedding day, in my dress and all, I was told the price was a lot higher and I refused to pay. The driver put the dispatcher on the phone with me. I told him someone named Chris gave me a price only 1 week ago. He proceeded to tell me Chris was not there any longer and that the price was higher. He was nasty to me and wouldn't even listen to me. He told the driver to leave us on the side of the road....Route 80.....in my wedding dress, with my gifts and all!!!!! This was not the way I wanted to end my wedding day!!!!!! How dare they change the price once in the car, but to tell the drive to leave us on the highway!!!!!!! WTF!!!!! We had him take the next exit to a gas station we knew to have one of my relatives turn around and come pick us up. During this time a woman from the company called me, was very nice, apologized and asked us to get back in the car and said the ride would be free. At this point, you couldn't have paid me to get back in that car. Our ride showed up and we were on our way home safely. THIS COMPANY SHOULD NOT BE IN BUSINESS ANYMORE!!!!!!!!!!"

"I generally have not had a bad experience with them, but on my recent ride from NJ to JFK, the driver was extremely unhelpful and miserable. I was carrying a large suitcase down the stairs and he took his time very slowly to get out of the car. Didn't help me with my bag at all until I got it all the way to his car. During the ride, the general feel in the car was just miserable. He gave one word answers to my questions and just felt like he was miserable being there. What an awful experience."

"Driver was sleeping on the road!!! I was picked up from Newark going home on NJ Turnpike at 4PM. Before we even got to the exit of the airport, the driver was dozing off and swaying the car. After I called him out on it, he said that the wheels are messed up and denied dozing off. He did this repeatedly 3-4 times while on a 40 min ride on the Turnpike. I opened the windows hoping he would stay awake and told him to please get me home safe. Finally he dozed off at a traffic light for a full minute. I called to complain to the dispatcher and he said that at least the last 5-10 times, my ride/drivers have been fine. Are you kidding me? I was risking my life over this and could have been in a really bad accident. Please don't use them!!! Save your life."