Autosport Acura of Denville

"Requested service provided with inspection details about the vehicle . The service personnel are friendly and helpful and answer questions. I usually wait for service in the customer waiting area which is comfortable and provides snacks and drinks. Turn around time is usually about an hour for oil change and tire rotation. I try to use coupon offers to keep pricing of going to a dealership more affordable. I trust this service department to be accurate and honest. I own a TL 2010"

"Pre sale conversation over emails with Meghan was very good and pricing was very transparent and we feel we got a good price compared to other dealers in the area. But, our experience during the purchase at the dealership was below average. A simple smile and greeting to welcome were missing. We certainly don't look for pushy sales tactics. But we felt like unwelcome people with the poor level of service we received during the visit. When the vehicle was ready for delivery, the sales person didn't even offer to show us the basic features of the car! He was like, "ok... here are the keys... what else you want" kind of look. Similarly, no follow up call to let us know when the plates, registration card and title were ready. We got the car that has a luxury brand but the overall experience was anything but luxury."

"Had by far the best experience in my TLX purchase from Acura of Denville. From the minute I walked in the door I felt like this was not your normal car dealership. They were pretty busy but managed to still greet every customer that came in. I was impressed. I feel like most dealers wouldn’t pay attention to people walking around the showroom - been there done that. Not here! The general manager Frankie introduced himself to me and brought me in his office to work a deal. Wow I was blown away by his professionalism and “overall good guy” vibe. He treated my wife and I as if we were long time customers of the dealership yet he just met us. He tried his best to get the payment into our budget and really made us feel like he was helping us the best he could and that is exactly why we bought from Acura if Denville. We did get a quote from another dealer which was very close to what Frankie gave us but no way that other dealer (cough Wayne) cared about us as customers. I see myself as a new customer for life at Acura of Denville. Also need to give props to Steve for doing an amazing job going over our new car with us. He took his time, didn’t rush and answered the many questions we had. Showroom was also very clean and tidy"

"Bought an MDX, Marvin was good at initial contact but bad after. Even after contacting many times for the plates they phone and email, no response. I tried the finance guy name times also and he didn't respond either. I got extremely frustrated and called to get through to the manager, which I did. His name was Frankie, and man, what an absolute garbage of a human being. I don't understand how a brand like Acura, trying to compete with Mercedes and BMW, keeps such bottom of the barrel humans as managers. He was rude and had an attitude from the get go. He kept interrupting me. I would let him talk when he interrupted me and then start again after he was done and he would interrupt again and again. Finally when I didn't stop talking while he interrupted me, he started telling me how he didn't appreciate when people talk over him. I mean, what kind of a garbage person does what he was doing and has the audacity to then to say that to me??? and that too a manager??!! The owners should take note and get rid of such disrespectful and rude people. This is exactly the kind of rot you don't want in your management because it bleeds through to all the juniors. I didn't engage too much with him after his rudeness and just asked him if my plates are ready and he says they were and I went and picked them up only because I was dependent on these jerks. I got a decent price on the car and will never go back to these scum in the future, thank God, there are many other Acura dealerships in the area..."

"I had a great experience with Bill Backes and Acura of Denville. Competing dealers were asking for so much more for the car we were looking for, but Bill and his team came to me with a stellar offer right off the bat after our first conversation. There were no games, and no back and forth, and they handled the process with integrity the whole time. We went into the dealer a few days after Bill and I spoke to finalize paperwork and we were in and out in less than two hours (surprisingly short at a car dealership). Truly a great experience and they mean it when they say they are a family owned dealership that looks out for their customers. Highly recommend."