Lullaby Baby 488 5th Avenue, Brooklyn, NY 11215

"Bought a baby gift toy for a friend, from Lullaby Baby through Amazon. Item arrived damaged, the box mangled and dented- not giftable, as it was sent in a plastic bag versus being protected if it was shipped in a cardboard box. Immediately contacted Amazon and the seller for a return label and refund, sent pictures, and followed instructions. For over 16 days Lullaby Baby tossed the problem back to Amazon. Lauren C from Lullaby Baby kept wasting everyone's time with slow back-and-forth correspondence not resolving or even following Amazon's specific instructions for the return. Amazon kindly refunded the damaged item. I would never purchase anything from the seller again online and do not recommend them to anyone else, as you can also read from their reviews here on Google (Lauren C- 1 star*) Amazon, and Yelp that CUSTOMER SERVICE is A REAL PROBLEM."

"Yossi was the best. He was extremely patient with us as we asked endless neurotic questions about car seats and strollers. He was very knowledgeable, demonstrated how to use and fold everything, and gave us great suggestions we didn’t even think about. So glad we found this place."

"Millie from Lullaby is one of the best salespeople we have interacted with, period--providing the highest levels of customer service. As first-time parents, we were overwhelmed with the options for car seats, strollers, traveling, and high chairs while also wanting the safest options for our kid. Millie calmed our nerves, provided excellent, human-centered practical advice, and matched us with the best products for us. Millie remembered our names and was super accessible. Everything we have purchased has been so great for us in ways, honestly, we wouldn't have anticipated, but that Millie thought about and explained to us. The overall store is fantastic too. One time, we tried to buy a pack-n-play online and couldn't get it delivered for more than six weeks. We called up the store, and they had it in stock and ready for pick-up the same day. They also had the high chair we wanted in stock that was not available online. We'd highly recommend going to Lullaby--yes because of Millie, but also because it is a great local store with excellent products, inventory, and care."

"I ordered the Doona from Amazon but when we were told that our baby was coming home sooner than expected I had to change plans. I called up Lullaby baby to have them send this earlier (they were the sellers through Amazon). The customer service representative (who I can’t remember the name at the time of this review!!!) from their store was EXTREMELY efficient. She called me back saying they can take mail me the item by days end and it would arrive in 2 days. They even called back to make sure that I received the item. Of course the Doona came and is an amazing stroller. I would highly recommend buying items directly from them when possible! I had an excellent experience."

"What a great store!!! One of the only locations in Brooklyn to have a Baby Cruz V2 in the color Finn that has been discontinued by the company! The owner was knowledgeable, sweet, helpful and not at all pushy like some other mom and pop places. He even has the Out Of Stock, Very Popular Doona Car Seat & Stroller in the store!!! I will be recommending this place to all my friends who are parents or soon to be parents!!!"