AAA Brick Car Care Insurance Travel Center

"I typically don't leave bad reviews. But lack of response from ownership does not sit well with me. Based on other reviews, this place doesn't seem to care about resolving customer concerns as they give the typical automated response.They are an upsell business with no regard for integrity. I have reached out to the corporate office 2 weeks later and still no response from them or shop manager. The next step will be to file in small claims court."

"It’s really ironic that I originally went there for a front end alignment and oil change,car ran well first day after that kind of funny my front end of car was shaking so called them back to check what they did because my car didn’t shake until I got it back from them,so now I’m told that my engine mount was no good had to be replaced.at first call 199.00 then later same day they called back said they got wrong part and the price is now 379.00 so I told them fix my car so next day I get a call that a bolt that was loose had to be drilled out and was told that it would take more labor I would have to pay more,told them just fix my car this bolt was something they did and I have to pay,they are the worst.please save yourself a headache. I’m a retired law enforcement officer have no reason to fabricate anything,I will never go back there after I get my car back, will go to my family auto on rt.88 in brick they are the real deal. This place is the worst.desk people are friendly just to get you in."

"had work done to my 2001 truck to replace ball joints. control arms and tie rods cost me little over $2400 Mavis and point borough was into the same job for $1800. should never listen to other people. told the girl on the phone she said to have Mavis in point borough send her and email to show proof and they would match the price I guess she is calling me a liar. i not happy at all. never use them again"

"I have been going to this location for the past 6+ years. It really has changed, but not for the better. From booking through the call center, which by the way, I’ve never had to do before to the customer service provided at the location. The gentleman told me that transportation would be provided for me. It was not, so I had to Uber 2 times for that oil change. When I talked to the manager Glenn he explained that transportation rules have changed and they only provide it for a job that will take over three hours. Since Glenn told me me it would be just an hour I decided to come out of pocket and paid over $30 in fares. Thank God I didn’t listen to Glenn about the hour wait, because it took nearly 3 hours. When I came back to get my car I was speaking to Glenn, another customer came up behind me and I was brushed aside and he dealt with him. I asked if he had a special VIP card? And Glenn said no. Holly, the manager has always been amazing and I love working with her. Not sure if I will be returning back after this experience. Since my last review, things got worse. I went in for an oil change, tire rotation, and an alignment. They completed the oil change and the tire rotation but said my car was a little to dirty to do the alignment, even though it was already paid for. When I left I had several sensors going off including my hood latch with just continuously dings as I’m driving, my attempted theft sensor which causes my alarm to go off when the car is off. My ABS system sensor is going off as well. My car is veering extremely hard to the right. They told me to take it to Cadillac and if they can prove that it was their fault they would reimburse me for it. I went to the highest level of management that I could and gentleman said that I should take my business somewhere else and said they would send me a check for the alignment. Disappointed is an understatement. To be treated like this as a customer was atrocious. Amazing how some company’s will treat their loyal customers. I would highly recommend not using this location."

"Customer service was great, Holly the manager was very nice to us. However, they gave us an invoice for almost 2k worth of UNNECESSARY services. They wanted to change out the tires (which were replaced 6 months ago, tread was like new still), recommend that engine air filter be replaced (it was not even remotely dirty when we checked it ourselves). The real issue was the fact that they tried to rip us off by charging us $980 to replace the front and rear brake pads and rotors. We chose to do it ourselves and we ended up saving a tremendous amount of money. This place had NO right to try and rip us off."