Dunkin' 2630 86th Street, Brooklyn, NY 11223

"Picked up a Box O' Joe - was charged $25 and a change. When I dispensed the coffee, I could see how transparent the coffee poured down into the cup. Very disappointing coffee. It tasted like hot water with slight a tint of brown coffee color. Coffee taste and aroma was barely noticeable. It was water-down brewed coffee. Best description is it tasted like an Americano with 3 cups of hot water added to it."

"I've had a realy bad experienc at this dunkin donuts, got there and asked about my online order they asked me to wait couple of minutes wihich i did , 20 min after asked for my order and the lady said it was already there but nobody called me to pick it up. Need more training."

"3 words... Slow, Slow, Slow. PLEASE AVOID THIS LOCATION AT ALL COST. I'm trying to rack my brain around how they can be that Slow. I've been a few times because my wife gets her nails done in the area so I buy a couple of drinks. Takes forever. I go inside because drive thru is way worse. They take 1 car at a time and still takes forever. So I go inside and still an issue. I'm observing their movements and there is no sense of urgency. Alot of wasted movements Alot of talking but alot getting done. So today 12-29-23 i ordered 2 ice coffees 2 ham and Swiss stuffers. 2 glazed donuts. Waited 10 min + They forgot to bag the donuts. The ice coffee had no flavor. They were large and they only put 2 shots of flavor plus they were watered down. But get this and swear I have never seen this. Right hand to God. The 2 ham and Swiss stuffers,, ICE F-ing COLD. THEY DIDNT EVEN HEAT THOSE SUCKERS UP... literally frozen ham. Unedible should have took them back but my wife were in a rush so we got hosed. Threw them away unfortunately. I'm done with this trash Dunkin. Please avoid at all cost. I would love for a Manager to contact me because this utterly a dumpster of an operation."

"I arrived at this location and went through the drive thru (since the location is currently closed for takeout/dine in), once at the speaker I was unable to hear anyone so I drove up to the window and requested to place my order. The man at the counter stated that I had to get back on line to place my order although I had just spent 12 minutes in line. He stated that he could only take my order at the speaker. I visited this location all week (on feet) and walked up to that same window to place my order, he stated that I could only place the order on foot. His customer service skills were disgusting, he did not care whether I had a disability or not and was unable to hear from the speaker. This was the worst experience that I have had at any Dunkin location and I do not recommend. When I asked to speak with a manager he claimed that he was the manager. Terrible example for employees! This is not how you start someone’s morning off. Beware!"

"I was waiting on the drive thru line this morning when one of the workers at that location working on the sign for the building rudely told myself and several other patrons to get off the line because they wanted to put their lift machine in the area where the cars pick up their coffee. This extremely nasty and rude man used the “F” word at me very unprofessional! How dare he insult customers like this. I would expect that this man and his company should be reprimanded. Thank you."