Legendary USA

"Air Force veteran here. Searched a long time for a genuine flight jacket not a Rothco knockoff. They have them. Outstanding service."

"I should have read the reviews about this company before ordering. I ordered a jacket and waited for close to a month to receive it and have been told throughout this time that the item is still in production. I decided to finally cancel my order and the response I received was "The item is still in production but you will be charged a 10% restocking fee". Note that the "restocking fee" in this case is for an item that does not exist. And it was not a special or custom order. If you want to receive what you ordered and not be penalized for not getting it you should stay away from this company."

"wow, I just realized I am one of the victims of Legendary USA by reading all google map reviews. I ordered a cockpit sheepskin jacket 4 month ago and guess what, - never arrived. I had to file a dispute to my credit card company to get a refund. I found other customers living in overseas who did not receive goods they paid for but never knew they were doing this to people in the State, too. These guys will email you phony information about the items going in and out of production, but your order will never arrive. I think NJ police need to something about these guys. P.S. : oh making a phone call would make a difference? Ok I am gonna ask you publicly, Can I get my money back now?"

"I bought an item 2016. No problem. December 2022 I ordered 3 items. 1 item a fine knit watch cap advertised 100% wool turned out to be 100% Acrylic. Another Rothco item Legendary USA was made in China advertised as a Fine Knit One Hole Facemask insulation against freezing temperatures and wind and great for the avid outdoorsman. It came wrapped in plastic 5" X 5" thin like a small handkerchief. Nikki customer service was a real jerk about my complaint. She made no apology for the false misleading advertisements. She said Legendary USA policy is no refunds except for a product exchange. What would I exchange falsely advertised product for? Nikki also said any complaint about Rothco products had to be directed to Rothco. Rothco website claims any complaint about product purchased elsewhere must be directed where purchased. Today 6/15/23 I drove to Rothco warehouse Ronkonkoma, N.Y. to see if I could exchange my product in person. No dice. I was told I have to deal with Nikki Legendary USA. I'll never purchase anything from you or Rothco again. If this is how you conduct business you'll be going out of business soon."

"Wow. My 70 year old mother purchased a jacket from this company for Christmas. As she isn't a last minute shopper and she wasn't able to see us until after the 1st, more than 15 days had elapsed since purchase. They would not let us return the jacket for a different size. Completely unhelpful, and unwilling to simply exchange the jacket for a smaller size. I do not recommend buying anything from this company. I wish I could give them zero stars. In a time when customer service means everything, this company has zero."