Bonobos

"Bonobos has an excellent selection of quality clothing in a wide variety of fits and sizes. I love their constant rotation of patterns and styles for all seasons. For this reason, it pains me to give them less than five stars. I recently bought a suit from Bonobos. While I was able to find a very pleasant fit for the suit, the suit pants did not come in my length and needed to be hemmed. The store representative referred me to Bridgestone, a tailor next door, where Bonobos customers get a 10% discount. I was surprised to hear that a simple hem at Bridgestone costs $45 but proceeded with the modification as I suspected maybe it was a normal price in this area. After picking up my finished suit pants from Bridgestone, I popped into second tailor, also next door, and asked about their prices. To my surprise, the second tailor offered $18 to hem suit pants — and while I cannot attest to the quality of their services, they looked like a very reputable business. Bonobos has lost their grasp on my loyalty due to this experience. I would encourage them to make sure they offer their customers the right recommendations going forward."

"I ordered two pairs of swim trunks from the Bonobos site and when they came in they were a bit too large for me. I came into the Court St. location and was helped by Crystal. She made the whole exchange process quick and easy. This was my first purchase from Bonobos, but based on the wonderful and hassle free service I'd highly recommend working with Crystal and her team at this location if you need a fitting or have any questions about products that you purchased online."

"Walked in with only 20 minutes to shop and salesperson Nick was excellent. He quickly explained the fit options for pants, got me a few options to try on and I found one that was perfect. A simple and pleasant (and no pressure) buying experience. I’ll be back. Thank you Nick!"

"Everything was great about my guideshop experience--friendly, attentive staff, and a thorough and quick fitting--but getting the suit was a disaster. It was difficult to find things in stock in my size, and part of my first order was cancelled. Shipping additional items to the store in time for my event turned out to be impossible, even after reassurances from the staff. After multiple visits to the guideshop, we still couldn't find the right suit in the right fit. Returning my partially fulfilled orders was difficult too. It seems like the staff don't really have any control over (or insight into) how long things will take on the back end. All just a shame because the staff were as courteous and professional as they could be, and the suits look and feel good."

"I've had great experiences buying suits at this store. I worked with the same person, Mia J., both times and would highly recommend working with her. She was SO helpful, a pleasure to chat with, and helped me find the perfect suit for a job interview. I had such a nice experience that a year later I scheduled an appointment with her specifically to buy a suit for my wedding. She has gone so far above and beyond that me and my partner like to joke that Mia is our wedding planner and life coach. Can't recommend highly enough!"