Geek Squad 51 Chambers Bridge Road, Brick Township, NJ 08723

"I scheduled a geek squad appointment for an installation and on the day of the appointment nobody showed up at all and nobody called to say anything. I spent an hour on the call with customer service but nothing came out of that because nobody followed up with a phone call or another appointment. Terrible support"

"Best Buy Geek Squad is the worst service I ever purchased ... After my Apple was serviced by them , my computer was bombarded with ads , propaganda and marketing like I never experienced before .. I dropped my computer again and came back the same. They are a bunch of inepts there . Don't waste with their services ."

"52 minutes phone call with a person who barely spoke English and had no technical background to fix my printer. This ended in utter frustration and nothing fixed. Very expensive and cumbersome system. Total support program is anything but total. Appointment window Required me to be home from 7 AM till 1 PM. Many surcharges apply."

"Waited over two weeks for an appointment. Spent 45 minutes with the authorized apple repair geek squad, two of them. Apparently, all they do is go into the back and plug in. The first returned a after 10 minutes, told me it would be a few more minutes. He was having difficulty reading the ipad. Another 10 minutes and he can back out and said I should go home and call apple because he couldn't do anything. He blamed apple. I pointed out that geek squad was apple authorized and he shrugged his shoulders and said there was nothing he could do. Clearly, my expression convinced him to try something else and he said "let me try something" and disappeared I to the back room again. The second geek squad member emerged 10 minutes later. He quickly decided to try "something else" after a brief interaction. After 10 minutes he re-emerged. Told me there was nothing he could do and told me to contact apple. Save yourselves the trip and contact apple because the geek squad is useless. The use the term geek and you think they're smart..... NOPE- dumb as a box of rocks! Honestly some of the stupidest people I've ever encountered! 't reading old told me I should go home and call apple! They had nothing. I pay for protection on my device. You advertise the trust the consumer should place in your people. And I get go home and call apple!!!!"

"VERY BAD SERVICE! The Geek Squad does not care about it's customers! I was given the run around by a tech who came to my home to service my TV. He said he would order the part needed for the TV and would have it sent to my home.We set up an appointment for a week later and I was to call him when the part arrived. One week later the part hadn't come and the day before the appointment I tried calling him. It took me 3 hours and several phone calls to Geek Squad Corporate who tried to locate him and when I finally spoke to him, he didn't remember the appointment or anything about the repair because he didn't have his computer with him! A Geek Squad tech without his computer? Long story short, it took 5 hours of phone calls before I was told that the part is no longer made and the TV would need to be exchanged. He NEVER called to inform of this and said he would call me back with the exchange information and he NEVER did! I called Geek Squad Corp. again and was given the run around yet again and the phone rep even hung up on me! All this the day before our second appointment! This was one of the worst customer service experiences I've ever had. BE WARNED if you decide to use the Geek Squad for service. They are unreliable and inept! Their techs don't return phone calls,they rush you off the phone and won't answer questions and follow up with repairs. HORRIBLE customer service and very false advertising! Never again!"