Pep Boys 5 New Jersey 17, Hasbrouck Heights, NJ 07604

"The staff is good. The service is great. Paul helped me got an oil change. He told me how long it took. I waited and everything worked out well. Definitely will go back."

"Excellent Service. Darren and Luis really made it feel smooth. I will bring my car here for all servicing in the future. However they need a vending machine!!! Snacks would help pass time!"

"Totally unprofessional and discourteous business. I made an appointment for a simple oil change. I arrived on time but was at first subjected to two reps on the phone who did not even bother to look up at me. One even finished a call and still went about doing whatever he was doing without helping me. When I finally got help and dropped my key with them I was told it would take no more than an hour. After waiting an hour I suddenly see my car move from the parking lot toward the garage. Albeit annoyed that we’re just starting now, I waited hoping it wouldn’t be too long. After two hours the car was just sitting there with nothing being done. I asked what the hold up was and why it was an hour late. Same person wanted to know who told me it would be an hour. I reminded him that it was him. Finally after 2.5 hours the car was ready but no one was around to give me my key or take payment. It they were upfront, honest, and valued their customers time, I could have made other arrangements."

"What an amazing experience I had with pep boys. I brought my car in for an oil change & to figure out why my car was shaking when I go past 60 miles. I spoke with luis who was very helpful polite and honest with me. what was so amazing is that before they took my car in for a diagnostic Luis already knew what the issue was with the vehicle and that it’ll take a few hours to fix no lie an hour went by and my car was fixed and I didn’t even wait that long I was pleased with the service pep boys gave me. my car feels Amazing. thank you pep boys especially Luis he’s wonderful… I will be recommending them to family and friends"

"My car was dropped off on a tow truck on Monday. the car was turning on and running, the only reason it was towed was to make sure it didn’t get any damaged because it had lost the coolant. I call to check on the status they told me the mechanic was checking my car. I didn’t get a call till the next morning and the mechanic told me my car didn’t turn on that it might be something wrong with the engine. I was told to pick up my car because they couldn’t service it there. The reason was that they didn’t have enough people to spent that much time on it. I had to pay a town truck again to town it out. Horrible service"