Buffalo Wild Wings

"My wife and I visited this particular location during the San Francisco 49rs and Detroit Lions Championship game this past Sunday. Upon arrival we sat at the bar on the far end near the exit. There was no one at the bar to attend to us, so we figured we had to order by way of scanning the bar code right from the bar. No biggie. The waitress came by and offered to take our drinks. Now I'm not a mind reader nor do i pretend to be, but having dealt with people all my life she definitely was not very welcoming nor seemed like she wanted to wait on us. Again I could be wrong but all the signs were there from the start. She then offered us menus but we decided to order with my phone. However, after selecting our order via my phone there seemed to have been an open tab with a beer instead of the soda i asked for. So there was a gentleman with a clipboard behind the bar who quickly resolved the issue and simply took our order. (Mozzarella sticks, Traditional Wings with Fries and a Cobb salad) Fast forward 10 minutes later and a gentleman from the back brought out the Mozzarella sticks first, with barley any Mariana Sauce but we just ate it no biggie.. another 10 minutes went by, and my wife's Cobb Salad came out.. no issues, she loved it.. I would say another 12 minutes went by, and the wings have yet to arrive. Our waitress was nowhere to be found. So I sorta flagged down the gentlemen with the clipboard in hand (who initially took the order) and I asked him why is it taking so long and I really didn't understand why everything was coming 10 minutes at a time. He seemed a bit defensive and told me that wings take a bit longer since they are made to order, reminded us that we were in a sports bar as if I can't tell the difference between a restaurant or a sports bar, but reassured us that he would check for us. About another 4 minutes later, our not so polite waitress brought the wings with fries. She dropped our plates and went about her way. So my wings were luke warm, to say the least. Seems like they were hot at one point and left to cool down before i got them. Our waitress never asked us if everything was OK. She never came back and never even spoke to us. I had to push our used plate to the side. I had to waive her down, and without asking if we needed anything, she sorta let out a sigh and inserted our check inside a cup. My wife said thank you to her several times through out the night ( after giving us the drinks, bringing our food and receiving our check) and she was just not friendly, never a your welcome just not pleasent to deal with. My entire experience seemed very confrontational, so i decided not to address it at the moment in an attempt not to escalate the situation. I had to flag the "clipboard" gentlemen once again to come charge me out because it was already 940ish on a Sunday night, and she didn't seem to have a care or worry in the world. He took my card, charged us, and at the very least, he had the decency to say, " I hope you folks have a good night," which we appreciated. I left no tip and wrote exactly how I felt on the recipet Our waitress is very unpleasant! Whatever she was going through has nothing to do with anyone who walks in. Buffalo Wild Wing, please do better."

"We ordered our meal through GrubHub. Somehow Buffalo Wild Wings gave our order to someone else, by the time our driver showed up - just a few minutes later - and figured out our order wasn't there it took Buffalo Wild Wings over an hour and a half to redo our order. Our original order went in at 12:30 for a 1 to 1:15 delivery and actually showed up at 2:50, delivery driver got our food at 235. Our actual delivery driver was excellent and very patient and deserves all the tip and extra that we gave him. Buffalo Wild Wings should do better."

"Very dissatisfied with waiting over 20min for tables to be cleared out when 80% of them were empty. Just wanted to sit and have a nice meal. Apparently every table was reserved. I could have had my meal and left during the time I waited for a table. After this long wait we just decided to leave, group of 3. Place looked clean, so there’s 2 stars. Good luck finding a host."

"I went Buffalo Wing Wings to pick up takeout on a Sunday evening and the wings were good and ample variety of sauce options. However, I was disappointed that the fries were cold. It wasn't very busy, but my food still took 40 minutes to come out. For takeout of just wings, fries and a sandwich this seems unreasonably long. I highly recommend ordering ahead for pickup."