Sears Appliance Repair 1401 New York 300, Newburgh, NY 12550

"The employees were professional and did a great job explaining and fixing the problem. But the appointment schedule is RIDICULOUS "8am to 5pm" is not good that's an entire day"

"Took repair 2 months to arrive to service AC unit only to refuse to do anything until I provided a 6 foot ladder for entrance into the attic. Charged $108+ for nothing! Had to reschedule after he left. I WILL REFUSE TO PAY ANOTHER $100 co-pay. Very hard to get hold of anyone to lodge a complaint."

"My technician was very polite and responsible, he was able to resolve the problem quickly and was even able to point out some ways to stop it from happening in the future."

"Huge disappointment and bait and switch job. I requested an appointment and knew I would have to pay the $100 for the visit, the service guy gave me a bill of $800 to do the repairs (ice maker and door gasket), Service guy suggested I sign up for the warranty instead to save money and then I can file 3 claims in one, which I did. Turns out you wait 30 days-after you sign up, then file a claim and pay $100 deductible, then each additional claim is another $100 deductible, you wait for another visit(which the service guy never showed), I already knew the parts so I texted him when he finally called 6 hours after the appt time and numerous phone calls to customer service. Service guy supposedly ordered parts, which never showed up, then when you cancel the service agreement because you can't get service they want to charge you a early termination fee. Stay away from this horrible service if you can. Find a local repair man if they are still around or just buy a new unit as I will end up doing."