Pep Boys 261 McLean Boulevard, Paterson, NJ 07504

"Good for an oil change that's about it. I got lied to for company profit. Had told me I had a nail in the side wall of 1 tire and they had to change all 4 tires because the company policy. Quote was 800 dollars. I passed and took it to a different shop and the nail was in the center . They pulled it out and patched it for 20 bucks. Off I went. I would never let kids from Lincoln tech making 15 bucks an hour work on my cars again."

"I got to the shop at 12pm on 12/18/23. The young man told me to come back at 2pm for them to look at my car. I decided to stay since I didn't live too near the shop and it was raining. 2pm showed up my car was still not in service. They finally got it in at 5pm just to tell me there's nothing wrong with my tires. The mechanics didn't even take the time to read what service was being done to my car two years ago. They ask me " which tire was leaking"? I'm puzzled because that is their job to figure it out. And I'm also suprised there was no description written when I got my car serviced there 2 years ago. Poor customer service and so incompetent. If there was a score of zero I would have given them a zero."

"New service agent called Bridgett, she is great and smart. She did assist me fast and very professional. She knew her her craft. I would recommend Rt 20 Pep Boys to my friends and family. The service was done really fast"

"Zero Stars if I could. I made an appointment for an oil change on 12/9 for 12pm from Car Advise, they told me 2 and a half hours, fine. I went home, didn’t hear nothing so around 5pm I went back to the location, they told me that they were busy and didn’t have enough workers. Spoke with a manager and told me that they’re sorry and that my car was next and I had to wait an hour. I decided to leave. No courtesy or sympathy for wasting my time. Never again will I come for any service, let alone an oil change."

"I was given a price and an explanation of what needed to be done before the service started. When the service was completed i was given a 230$ increase of what I owed (730$) with no explanation. Additional work was done with an increase in price and I wasn't informed. The person that gave me the amount left the store. I felt scammed. I did not appreciate the lack of professionalism and courtesy of the service. I've been going to the same location for years and the new, younger crew doesn't have a grasp of how important it is to communicate clearly what changes I should of been made aware of. Especially if the price jumped that high. They tried to mask this issue with "discounts," that I was "lucky," to recieve. I still can't believe they did this."