AutoZone Auto Parts

"Had a cone filter clamp I wanted to replace and was considering a new filter altogether if they had it. Asked to use a flat head screw driver and accidentally smudged a little bit of dirt on my cheek before going back inside. One of the employees starts laughing at me really loud like an idiot and the whole store went quiet… I said “you know what” and just walked back out, put the cone filter back on returned the screw driver and left. Most stupid and awkward interaction I’ve ever had at an autozone."

"I needed help looking for stuff to clean my car and had some trouble. Emanuel was kind enough to take some time to show me the exact cleaning tools I had been trying to find. Overall great service at this Autozone."

"Had a great experience, customer service was efficient. I was able to get what I needed at an efficient rate. Emanuel Cabral was very knowledgeable with the information I needed to know about my car. I will be coming to Garwood for now on."

"I went to this AutoZone for the first time to purchase break-pads for my car. I’ve been a customer with AutoZone for more than a decade and Never before I’ve been treated with such hostility at any store. The manager Katie is super rude and unaware of her own store policies, and called me a thief as I acquired about bringing my old break pads back for a refund, purchased originally from AutoZone. I went in the store to purchase break pads for my car as I’ve always done so in the past, and I asked her if she had the break pads I needed for my car and she refused to sell them to me and told me that I’m stealing from The company. I figured that she is unaware of her own store policy, and asked for the break pads annyways and she refused to sell them to me. I asked her for her name and she responded in a very aggressive manner “CAN I HELP YOU”? IM THE STORE MANAGER!! and kept repeating the same words loudly as I walked out. She she called me a thief and said I’m stealing from the company, and also mentioned that I’ll make sure everyone knows about you. She made me feel very disrespected, as I’m not sure if there were also other people present in the store. If I don’t hear back from the district manager regarding this matter, I will be contacting the HR. No customer should be treated in such a rude and unprofessional manner, specially coming from a manager it is extremely disappointing!!!"

"I went in to get a couple of things for a car I had recently purchased and I was met with the most friendly and helping staff. Shout out to Josh for helping and teaching me how to install new wiper blades for my windshield and changing out my lightbulbs in the head lights. Saved me a lot of hassle. Customer service was brilliant."