Geek Squad

"The 1 Gentlemen was Extremely Smart & Very Knowledgeable. The first younger gentleman didn’t seem to know many answers. The more knowledgeable man even said to the younger man, “How did you get hired to work here?” lol Still, I was happy with the experience and I feel I was guided in the correct direction."

"One star. If I could give less I would. My visit was a big hassle, even having an appointment, and besides that they didn’t even do level one troubleshooting. I was about to pay $450 for a replacement iphone and go without my phone for a week or so. I went home and my husband tried a soft reset and fixed the problem. Useless. I think they just want to sell you new stuff."

"Signing up with Geek Squad has been the best investment in myself! During a time of great difficulties and changes in life, the mounting stress has been overwhelming... not being very proficient in the technology and having difficulties in creating projects was causing me to feel depressed and unaccomplished. My heart-felt thanks go out to Joe Reynolds of Best Buys (Middletown, NY). This young man has literally changed my life! Thank you for sharing your knowledge and information. Thank you for your great customer care through your kindness and respect."

"My experience with Best Buy (Middletown, NY) Geek Squad was very good. I knew better than to expect that taking my iOS products to Best Buy would be the same as taking them to an Apple Store. A 3rd party will always add complication. But the Best Buy is a lot closer than my nearest Apple Store, so calculating travel time, fuel and a meal both ways to drop off at the Apple Store (2 hrs) adds up to Best Buy (30 mins) being significantly convenient. And Apple has poor employees at times too. The Best Buy employees I interacted with came across as just a little tired, but not irresponsible or irritable, and they did their job with courtesy and effectiveness."

"My laptop screen broke. I called Geek Squad, expecting the local branch but was routed to a call center instead. The rep was pleasant but her information was useless. I told her the exact make and model of my laptop to find out how much a screen repair would be and how long it would take. She had no idea but said she could arrange an appointment for me at the local branch so they could take a look at it. Fine. I went to the local branch first thing the next morning, only to find more pleasant people with more useless information. They said it probably would take 2-5 weeks because they would have to ship it out to Kentucky. They couldn't give me a quote either but said it MIGHT cost more than $300. He asked me how much I paid for the laptop and how old it was, implying that I'd be better off buying a new one. Mind you, I've replaced my screen in the past for $150 in two days, so to me this was just unacceptable. I don't blame the reps. I blame the people at the top who've consolidated Best Buy's repair service to one service center in Kentucky and have sacrificed quality customer service in favor of cost savings. But if your service is poorly rated how do you make a viable business out of Geek Squad??"