Best Buy

"Super service on a double oven, $1300 less than competitors, installed within 6 days, excellent installation team. Knowledgable sales person."

"My rating is for Adam A in Geek Squad. I went in feeling super over whelmed looking into chrome books and a couple of the previous employees were honestly not much help at all. When cashing out, I got a chance to speak with Adam and he was very knowledgeable and patient. He took his time explaining everything I was confused about. People like him need to be recognized by the employer as they make the shopping experience way more enjoyable and less stressful! Thank you Adam !!"

"I recently visited the Best Buy located at Rt 22 in Union, NJ, and I must say that my experience was quite disappointing. The lack of assistance in this store was truly incredible, leaving customers waiting for extended periods of time just to find someone available to help. One of the major issues I encountered was the insufficient number of staff members working at the store. It's important to note that this is not entirely their fault, as staffing decisions are typically made by management. However, it was clear that there weren't enough employees present to adequately assist the customers. I personally had to wait for over 40 minutes before finding someone available to provide the assistance I needed. This wait time was not only frustrating but also highly inconvenient. It's understandable that a store can get busy, but the prolonged wait time indicated a significant staffing issue that needs to be addressed. The lack of available assistance significantly affected the overall shopping experience. Customers expect a certain level of service when they visit a store like Best Buy, especially when they require guidance or have specific questions about products. Unfortunately, the long wait times left many customers feeling frustrated and neglected. In conclusion, my visit to the Best Buy on Rt 22 in Union, NJ, left me feeling disappointed due to the lack of available assistance and the excessive wait times. While the employees who were present did their best to provide help once available, the staffing issue needs to be addressed to ensure a better customer experience. It is my hope that Best Buy management takes this feedback seriously and takes the necessary steps to improve the staffing levels at this location."

"If I could give 0 stars I would. Went to pick up a brand new 55in tv curbside. I live over an hr away and I’m 8 months pregnant. When I went to set up the tv I found that the power cable, remote, instruction manual were all missing. I checked the back of the tv and the inside of the box to see if it was taped to it and it was not. Called customer service at corporate, got disconnected 3 times and their response when I finally got to talk to them is that it’s not their problem it’s the manufacturer’s. They told me my only option is to bring the tv back into the store for a full exchange. I told them with my condition (8 months pregnant) it would be very hard and If they could just mail me the items. Their response “we don’t do that”. So now I have $300 brand new tv that I can’t used. Oh and they also suggested that I go and buy the cable myself. And this is why is should have just ordered it from Amazon. And I am completely disgusted how they treat a pregnant woman."