Johns Hopkins Pharmaquip

"If I would have known how horrible of service I would have gotten I would have never asked to be transferred to Johns Hopkins pharmaquip. I have literally had to explain numerous times to them the issues I am dealing with and also they sent me my CPAP mask with no hose and then had the audacity to tell me I should check the package again because the mask comes with a hose even after I explained the machine didn’t come with it. On top of it all the I received nothing but rude attitudes from their team when I called to explain I did not receive the tubing that were supposed to send."

"Wish I could give less than a "1" rating? this company has consistently BAD customer service and service in general. I have yet to have them call me about needing supplies, as they explained would happen when I began my service. they have been telling me since July that the problem is related to a new computer system that was installed in June. it is now November. if they can't figure out their computer system in four months, it is no wonder their service is so bad. I am in the process of finding another company to provide my supplies. Avoid this company if at all possible."

"I’m not sure how a company whose job it is to provide medical supplies can stay in business when it takes them 3 weeks just to acknowledge an order was submitted to them. I suppose it’s possible that my condition (sleep apnea) will clear up in the month or so before I actually get my CPAP, in which case, hey! Problem solved! But if not, if you have any option, any option at all other JH Pharmequip, you’d be wise to consider it. Edited to add: it’s been almost a year since I got a CPAP. That’s 4 orders, one every 3 months. They have yet to get me an order on time or without a mistake. They sent my orders to the wrong email address. The online ordering system “lost my order”, then they sent a mask without anything else. I mean, they are always very friendly and polite about acknowledging their mistakes... but they also just... keep... making... mistakes."

"I'm surprised by the number of negative reviews. I've dealt with JHP since 2015. During that time my order has been 100% accurate every single time. When I call, someone answers and assists me with my issue. My only issue is that the automated call system doesn't contact me to reorder; but that an IT issue."

"Over a period of three or four years that I’ve been with this company, I have received the wrong replacement supplies 5 or 6 times. Numerous phone calls have not been returned, and the company discontinued certain components I need for my bipap without notice; and when I asked if they could order it through another company was told no, that it would be up to me to order the part from elsewhere because the part was not part of the warehouse inventory list. The people are friendly, but that doesn’t take care of any of my problems. I do not recommend this company."