Virginia Beach Family Medical Center 940 General Booth Boulevard, Virginia Beach, VA 23451

"I’ve been calling for almost 2 weeks, and still no one answered the phone in any of the departments just can’t reach nobody."

"They do not answer the phone or return messages. We called 3 times the 1st week in Januarybecause my husband tested Covid positive. Today is the 14th and still no call back! Inexcusable!"

"All the one stars on here are from people who have never ever experienced bad healthcare. I moved here from a state with terrible health options, I have no insurance, and this place was the best experience I have ever had. It may take a little while (not that long tbh) to get an appointment but it's worth it. There is NOTHING this affordable and high quality where I come from. Better than most of my military friends options thru Tricare. Dr Espino was so helpful, caring, and attentive to my needs. And so patient while I figured out all the questions I had for her even though I couldn't remember them all at first. She gave me referrals I needed and ordered blood work when other doctors hadn't bothered to. The lab tech who took my blood was great too. Everyone here was kind to me and I have no idea why anyone else had a bad experience here. The wait time in the office was crazy short too. I won't go anywhere else or see any doctor besides her from now on."

"I made an appointment and did have to wait about a month to be seen as a new patient but that was way better than other practices that had a 6 month or more wait. Everyone from Missy, the person I signed in with, to Tami, Dr. Espino’s nurse, was extremely friendly, helpful, and answered all my questions. Dr. Espino is amazing and she spent as much time as was needed answering all my questions. I especially liked that they have a lab on the premises and I didn’t have to go to Lab Corp to have blood drawn. I ignored the negative ratings and gave them a chance and couldn’t be happier."

"This place is so beyond dysfunctional. I made this my Primary to obtain a referral for special care. They told me I’d get a call in 3-4 days and it’s been over two weeks. Now, I’ve been trying to call and get a hold of somebody to help with my referrals and I have done nothing but jump through hoops. I was handed off to 4 different people and apparently the person who handles referrals just doesn’t happen to be available on a Monday afternoon for no apparent reason. But it’s like, what have you been doing for the last two weeks??? On top of it, no one treats with compassion. When I went in, the doctor treated me like another number and saw me for less than 5 minutes. I waited up front longer than I was seen… and they still somehow managed to mess my process up. I could go on forever honestly, but just please help me."