Riverside Hayes Medical Center

"Very Sad. Today's mental health is not about helping the Patient. It's more about how much $ they can get out of you. This tactic is taught in med school. How to drag treatment and bill the insurance before you actually find resolve. This is used a lot in podiatry. Never thought I get this from mental health. I was needing to find a psychiatrist in V.A for ADHD. I was seeing a Dr in Az & have been getting treatment with medication since 2003. I'm completely out. When I called this place I explained this to them & I was out of meds. I was told to see N.P. in their office They told me she can prescribe ADHD medication. I even came in 2 days before to make sure everything was in order and fill out any paperwork. Only to find out that she cannot prescribe and that she is primary care which I do not need. To make matters worse. I cannot see an actual psychiatrist until June. Meanwhile, I am left to fend on my own until. Mind you, I'm not doing a good job functioning. Mental health folks but, that does not matter. On their defense. Nowadays, this is somewhat standard. It was only after I was charged did the N P. alerted me that there are places that still take patients without seeing a primary care. Gee thks for caring. Then you wonder why people are not getting the help they need in a timely manner. The red tape, hoops and lies. All for the sake of making money. You also wonder why some with mental health resort to buying black market or make a formulary. I don't blame them. I'm knew to this area. If I knew where, I would as well. Very sad and apathetic of mental health treatment."

"Called to get my sick 86-year-old grandfather in for an appointment with Dr. Diat his PCP; and was told no appointments available. I've called multiple times this week just to be told to call back first thing in the morning to get a same day sick appointment. Of course, when you call there are no appointments available. They pushed him out to be seen on January 19th. The "I don't care" attitude was unacceptable. I asked to speak with the practice manager and of course she is away for the week. Elderly patients need should be seen an in a timely manner. We will be seeking a new caring office."

"I almost didn't leave this review but when I saw all the other negative ones complaining about the same things I experienced I figured one more testimony might save someone else. The staff here displays horrible customer service and lack empathy for their patients. They are very disorganized and uncommunicative. The girl at the front desk is very rude and is a prefect representation for the kind of service you will receive throughout this office. DO NOT GO HERE!"

"Horrible unfriendly staff. We recently have dropped Dr. Stone as our primary care provider. He is a caring Dr. But the staff in the office is lacking in kindness, bed side manners and compassion. We came in for an appointment with my husband in extreme pain. Online our appointment was confirmed. The front desk lady said it was not . My husband had to hobble out of the car. We asked if we could wait to see the Dr. Since it was about a medication that he had already prescribed. When we went to mychart (covid times mind you), the nurse practitioner said we had to come in and see the Dr. The front desk lady without hesitation said, "no". We had to come back another day. Well we are done with Riverside and have moved on to another Dr. One with professional staff that cares about it's patients."