Sutherland Family Practice Inc 5609 Claiborne Road, Sutherland, VA 23885
About the Business
Sutherland Family Practice Inc is a trusted medical institution located at 5609 Claiborne Road in Sutherland, Virginia, United States. Our dedicated team of doctors and healthcare professionals provide comprehensive primary care services for individuals and families of all ages. From routine check-ups to chronic disease management, we are committed to delivering personalized and compassionate care to help our patients achieve optimal health and wellness. Visit Sutherland Family Practice Inc for all your healthcare needs.
Location & Phone number
5609 Claiborne Rd, Sutherland, VA 23885, United States
Hours open
Monday:
08:30 - 16:30
Tuesday:
08:30 - 16:30
Wednesday:
08:30 - 16:30
Thursday:
08:30 - 16:30
Friday:
08:30 - 16:30
Saturday:
Closed
Sunday:
Closed
Reviews
"i've been going here for years, mostly out of convenience, but i've had some truly terrible experiences with Dr. Southall. I am an overweight woman, and I am completely aware of how that affects my life--I am not stupid. However, when it is brought up in condescendingly when the matter we're discussing has nothing to do with my weight, I can't help but feel insulted. During my most recent visit, I went for a follow-up on how my medicine (Lexapro) was treating me. I gave him the pros and cons and he gave me a diagnosis and prescribed me seizure medicine. now, here's when the problem comes in. him telling me i need to lose weight didn't bother me, but after telling him some personal things regarding the diagnosis, he said, and i quote "can i be frank with you?" so I said yes, expecting him to be professional because he is a doctor and I've seen him since I was young. he said, "If you weighed less, about 115 pounds, you'd have less trouble with men, is that too harsh?" I am a 16 year old girl, but saying this to any patient is extremely unprofessional under many circumstances. It is already hard to be treated in the medical industry already if you're even slightly over the average weight, and it's even harder if you're younger, but my weight and "men troubles" had absolutely nothing to do with this follow-up and inputting your personal opinions and societal expectations on a patient, especially a young girl, is very upsetting and needless to say, I will be going somewhere else. I was very respectful and did nothing to deserve that treatment. I thought I'd warn others about this, because the inconsideration and immaturity from a licensed doctor is genuinely astonishing and I was shocked to hear that comment."
"So when trying to work complicated diagnosis, the doctors are trying however the treatment is not cutting edge so pain maybe long term and insufferable. If you try to actively participate in your care and push for specialty care, you can be denied the referral. The pharmacy protocol is antiquated and can be an issue if you have allergies or diabetes and need cardiac or kidney protection. But the doctors are pleasant. The medical record customer service is seriously lacking and if you want to see your records or request an estimate, they will say that they did not hear that and they already did the research and copied it. Why would I agree with that when I dont know what or how much was in the last 4 visits. So when they were sent an official request from dr office to dr office, why did they feel the need to call me about it? I have no idea what a dr office is requesting from another dr office. They need to talk to that dr office and see what they are requesting. She stated that she would not call the requesting dr. They also say they won't fax or use discs or any technology so this delays requests as well. The medical record office needs to answer their requests and stop harrassing the customer who is the patient. Btw it is .50 a page so I can take a free pic and take it with me but she refused access to my records. And i believe its a $10 fee which is why I asked for an estimate so that I don't hand over a blank check. She also said the records belong to Sutherland which I am sure is not true. Also, there is a cap in Virginia of a maximum that can be charged. Know your rights."
"My husband was told to come in the following morning to see doctor. He told them he had sinus problems and mucus coming out of his eyes. He came that next morning and he waited outside to see doctor and they told him they couldn't see him or prescribe him anything and just drink clear liquids. That obviously didn't help him at all. But they can see someone else with just a congested cough? Told him he needed to take a covid test which he already had one that week earlier. No covid symptoms either. Won't be going there anymore."
"My whole family attends Sutherland Family Practice, Dr. Southall Is immensely knowledgeable and friendly. Dr. S. Can proficiently see and help cure people of all ages and walks of life. I have gone as a walk in as well as to scheduled appointments, every time has been an above and beyond experience. Dr. S. Does not waste your valuable time and will not hurt your wallet by running needless tests, he is friendly but to the point, you’ll be in and out quickly compared with other family practices. The doctors there actually have knowledge of their profession instead of leaving you to go and pull up Web MD for a diagnosis and plan of action for your situations. I strongly recommend Sutherland Family Practice to all people and no I’m not a family member nor was I given any kind of incentive for writing this review. Any bad reviews about this institution were probably due to a miscommunication because sometimes information gets jumbled or in a hypothetical sense lost in translation. So just get in touch with the front desk and I believe that they will correct any and all issues with the greatest customer service around."
"The two resident doctors here are great. Easy to get along with, very helpful and knowledgeable. Would recommend them to family, friends and co-workers without hesitation. That said, there is not a time on earth when they are open that it is not crowded beyond belief, I'm talking from the time they open until the time they close. Which says something about how good these two doctors are. I've shown up before they are open and there are at least 10 people, all elderly, waiting to bust down the doors to sign in for their daily diagnosis. This can be annoying being as I have a full time job and work nights so getting stuff done during the day cuts into my sleeping time...but it's understandable. (10.2.18) Edit: Before, in my review I wrote about the staff being unfriendly and rude. Well I needed to edit that section out because this place has done a complete 180. The staff has been very pleasant on all of my visits for the past couple years. I highly recommend gentlemen Phipps M.D. and Southall M.D. Get Well Soon!! :)"
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