First Utility District-Hawkins

"The customer service is very friendly, and they were quick to respond to and repair a leak."

"Called about increase in bill. Told that info on website. Really!! Why not put such info on Bill? Its not like I can do anything about it. It's not like I can go to someone else for water."

"Worst business establishment I have ever dealt with. I tried couple times to get on auto pay because I have the hardest time remembering to pay it, the system kept kicking me out. I just continued to pay but forgot again and they turn the water off. It makes more sense to me with the way gas prices are that you might call a customer and say just wanted to let you know your going to lose service if we do not get your payment obviously, I would pay. So they are burning gas to come an turn it off plus burning gas to come back to turn it on . It is absolutely my fault I forgot to pay it but it a simple phone call to save a lot of hassle. When you go in to pay every one in there looks like they are a bunch of lemons and they are all mad…every single time. Hate is a strong word but I hate dealing with this place on any level."

"I wouldn't even give them this but I had to.how are u gonna charge a connection fee when water isnt turned off sounds like a scam to me.the manager she is nice but that so called woman at the desk is rude if i could think of something worse to call her i would. And how are u gonna know if i put the money in the drop box at night or before you open ate you gonna watch the camera lol I cant wait to move or for them to hire someone else."

"While I can’t complain about the service department the one lady that works here is extremely rude, paying a bill either in person or over the phone. She has no social skills and even can’t even say you’re welcome or thank you. She should really get out of customer service!!!"