Dominion Medical Associates Inc 1510 North 28th Street, Richmond, VA 23223

"I have been seeing Dr. Dickerson for many years and have had no issues. I would not change her as my physician for no one else"

"Had an appointment at 230, didnt get in until after 3. Doctor came in then leaves and comes back an hour later. Be ready to wait 2-4 hours for something that they can tell you in 5 minutes."

"Although sometimes the long wait! Which is the worst of it! Dr. Dickerson always takes the time to listen and make sure that everything is taken care of with me! I have referred her out many times to friends and family!"

"Nice people, but unfortunately being nice isn’t enough when it comes to customer service. Ive been holding back on this review, but after consistent lack of professionalism and customer service I figured I’d help someone else from wasting their time. Being put on hold is one thing, but being put on hold and the line hanging up on multiple occasions is absurd. I’ve called and been told “call back tomorrow to schedule an appointment, we’re about to close”. This is like ordering food at a restaurant 30 minutes before they close and them telling you to call back tomorrow because they need to clean the kitchen; only worse because this is a hospital!! Nobody is ever available when you call. 9/10 times you’re going to be stuck with a voicemail and leaving a voicemail is pointless as you won’t get a call back."

"The level of incompetency that I experienced at this doctor’s office is beyond belief. I called to have a prescription filled and was transferred to the “nurse” to have it filled. I was connected to a voice message system. I attempted to call back 3 times and was forwarded to the voice mail each time. Lastly, I *67 my number and surprisingly someone answered??? I was transferred to someone else that was not a nurse, that took my DOB, medication, and other information down on paper. Where is my information, who knows??? I was told the nurse would call in my prescription, but it was not. No medication left and no word back from anyone. Totally unacceptable! Also, I find it interesting that I can have 17 tests ran on a first visit, but 7 minutes of doctor time that was mainly spent writing down my prescriptions by hand. The insurance money was collected for those tests though….. Horrible!!!"