Hallmark Youthcare 12800 West Creek Parkway, Richmond, VA 23238

"Gayzelle is horrible and the therapeutic rec team needs some organization as well. They treat the children unfairly and they are in horrible condition when they return home. Cps needs to investigate."

"I’ve never been a patient , I actually was interviewed for a position here . Wanted to share my experience , Nursing director was super sweet the interview went great! Days went by , I did not hear back so I thought let me give them a call , that call turned into 3 messages being left . FINALLY recieved a call back from the director of HR stating I would receive another call the next business day with an offer , never recieved the call . I’ve left 2 messages , and still have not heard back . I gave 3 stars , because my actual interview with the nursing director went great , but it seems upper management has a lack of communication or just likes to sell stories to people . If you’re looking for a job immediately this is deff not the job for you , the run around is ridiculous and unprofessional . Simple communication would’ve solved this low rating they received ."

"My grandson was there for 7 months. There were some bad experiences. That is not out of the ordinary as youth with mental health issues and drug related problems are there in a group setting. However, when he was released I could see a change in him. He has been home for 2 years and has been in no trouble what so ever, takes his medication on time and always goes to his counseling/therapy sessions, goes to school, and has a way improved attitude. Thanks for the help."

"I was released from here 22 years ago after 13 months. I can't believe still the hell I went through. That place didn't help me any but further harmed me. Luckily I found God and was able to change my life. The staff was abusive and more then once I beat up. It still haunts me to think of this place. I'm amazed it's still open."

"I had a child there to get help With self harm for 9 months and all they taught her was how to fight when she couldn’t handle situations with other peer or staff.The staff had no idea on how to work with her and her trauma.The staff put her in holds ( holds would Last over an hour sometimes )her belly with her arm behind her back.They even wrapped a towel around her head.Although she would complain that she couldn’t breathe they still continue to keep the towel on her face.Basically now they have traumatized her even more .if you have a child at Hallmark youth please pull them out! They are more than likely being abused ."