Petnificent, LLC

"The grooming was good. She looks great. my issue is with communication. I specifically said that she gets playful and overwhelmed with the air and needs breaks with blow drying. Never once did they say they would muzzle my dog. I pick her up and find out she’s been muzzled without my consent. I recognize they are going to fall back on safety and, obviously, safety is a priority. I get it, they don’t know my dog. Case in point, they didn’t even get her name right. However, it’s not actually about the muzzle. They were warned she finds the drying process overwhelming, equipped with the knowledge on how her previous groomer handled it, and still chose not to communicate or ask for my consent or provide any indication they would do something different than what we talked about when I dropped off. I would not have proceeded with the appointment or would have picked her up early to dry at home had they communicated this. So if you want a solid grooming for your dog, sure, I’d recommend. However, if you have specific expectations, I would be more hesitant and make sure you spend a lot more time than I did communicating with them. The owner reached out after reading my initial review, offered a full refund which I declined since they did a lot of work on a very large dog, edited this to make it clear that my concerns are with communication and expectations after I clearly set out what my expectations were for my dog’s experience. I respect that as a business, they did what they felt is best, however, it is not what is best for us so have found another option that is more aligned with my communication expectations. Edit 2: dropping to one star because now the story has changed from what was initially communicated to me at the store upon pick up and what the owner and I discussed on the phone as a follow up."

"This was my first experience with Petnificent, and I am going to be a loyal customer! it was the first grooming visit for my 15 months old English Springer Spaniel, and Teresa did a wonderful job. He came back looking perfectly groomed, despite being a squirmy youngster. Fair pricing, and great grooming are a wonderful combination. Thank you!!"

"It’s always a delightful experience to bring our mini goldendoodle to Petnificent! We have been coming here for a few years and have seen the transformation from Teresa’s home to the new storefront in the shopping center. The staff are friendly & efficient and pricing is appropriate. We had difficulty finding a good groomer in our new area so we came back here during the holidays during our visit. Great system for scheduling appointments and communication. Highly recommend!"

"We are from out of town and needed our dog’s nails trimmed. They allow walk-ins here. We walked in and were greeted immediately and got our dog’s nails trimmed immediately. Our dog gets very anxious with getting his nails trimmed but the groomer was able to do it quickly and efficiently. We were very impressed!"

"They did a wonderful job last time so we are headed back today so Luna can see her new friends again! I decided to add before and after pictures from our first visit. (Lunas 1st groomer experience) They made magic happen! The last 2 pictures are after our second visit today. Those big beautiful puppy eyes! Love it! She is so white and fluffy and she smells so good! See you in 6 weeks."