Navy Lodge Norfolk

"The staff was very pleasant. BUT... If you're staying here for vacation run the other way! We got into our room, and immediately had a globe from the bathroom light fall off and shatter. The maintenance man was great and showed up immediately. When I booked they put me in a handicap room. They asked if I needed it and I said no and they could give it to someone who did need it. Imagine my surprise when we showed up and we had been left in the handicap room. The shower was designed to sit down in, and you couldn't comfortably stand in it at all. While I'm thankful they have such a room for someone who needs it, don't give it to those who don't need it. The price is comparable to other area hotels , but this hotel is old...better yet ancient, outdated and a dive and not worth the stay. I would rather have paid to say elsewhere. Matter of fact we did. We had booked for multiple nights at this hotel, but chose to check out after the 1st night. The only reason I gave this rating a 1 star is because of the staff. The facility itself does not deserve a star at all. Other military hotels are gorgeous with excellent rooms and service. This is not. You couldn't pay me to stay here again!"

"Very nice staff. Rooms are very clean. Breakfast was great. All around fantastic stay. I highly recommend the navy lodge."

"Friendly staff, clean building - grounds - rooms, comfortable beds, plenty of amenities, two separate small dog areas on property and a half mile from a dog park - just in case your pet needs to get some energy out. Highly recommend the Navy Lodge Norfolk! Also, say hi to Miss D if you get a chance. She was wonderful and helpful to our family! To the Navy Lodge Norfolk staff and Miss D, keep up the hard work and wonderful customer service!"

"Although my stay was brief in March 2023, I want to say that the housekeeping staff (Ms. Turner - supervisor) went above and beyond to locate my medical machine I left in the room. The fact that the item was still there 6 months later and not thrown out was remarkable. Ms. Turner and her team made an assertive effort to locate the machine and was willing to mail out but I had a local family member to retrieve the item. I really appreciate the housekeeping staff for not only making sure my room and stay was A-plus but also, for locating an item tucked away for 6-months. Thanks for everything."

"Let me start by saying that I don't think I can thank the staff enough. We checked in late on a Tuesday night. We hadn't booked anything in advance due to not knowing what our week was going to look like. We were able to get a room last minute. It was a smaller room with only one bed, but we took what we could get after driving 15 plus hours. We ended up having to extend our stay. The staff was more than accommodating. Kudos to the day time staff. Everyone we spoke to was super nice and professional. We ended up in a room with two beds and a kitchen! We've since had to extend our stay again. I spoke with Leo after coming back to the hotel after a long day. Leo was so kind. We were able to extend to the date we needed and we didn't have to change rooms! That really made our day. It definitely helped alleviate some stress. This has been an amazing stay. The hotel breakfast is great too. Just watch for expired breakfast food. The staff didn't seem to care too much. The employee said she would pull the item, but was in no hurry. Watched others grab the expired food. It wasn't just expired by a few days, it was almost one month. The rooms are very clean and modern, beds and pillows are comfortable. The fridge is a perfect size for a family. The bar is cute and convenient, perfect for having snacks/meals. The kitchen has granite counter tops and includes dishes, pots, pans, silverware, a toaster, microwave, can opener, coffee maker. Don't forget there's a mini nex on the 1st floor that's open until 2100. They have pretty much everything you need. Overall, one of the best hotels we've stayed at on Hampton Blvd. If you need anything, all you have to do is ask. The staff is always more than happy to help. TV went out one night. Maintenance replaced the TV the next morning. Quick response time. Pricing is more than reasonable too. We will be using this facility again in the future."