CI Azumano Business Travel 192 Ballard Court, Virginia Beach, VA 23462

"This company has the government contract for travel. Their “travel consultants” are the worst for ticketing flights and resolving issues. They re-ticketed (29 Oct) my alleged ticketed flight (26 Oct) after I purchased an upgrade (28 Oct). Then, these clowns tell me to call Delta back to see “if they will restore the upgrade.” If? You already know they WON’T! This worst customer service from these so-called travel consultants."

"Stay clear at all cost. We are forced to use these people cause they dazzled our company higher ups with bulls&@t. They use a computer program so you do all the work and they don’t have to deal with you. But if there is an issue like the hotel room you reserved gets flooded and you call for help, you are on your own. They returned my call 6 hours later, said they are short staffed, which a lame excuse and not my problem. The second time they could not get me a rental car, because they are limited on the companies the use, so after traveling half way across the country and not having a car when I showed up, I called , pressed 1 put in my number, 30 minutes later, I called and left a voicemail, it’s been a month, still no call back. The third and last time I had an issue, my flight was delayed, I called to see if they could switch me to a different flight, well 3 hours later I got a call back, but by then all the flights out were done for the day so I had to wait 9 hours in the airport until the next day. So customer service is nonexistent."

"Booked my flight tickets through my employer who use this agency. Had no issues with the initial booking but they booked me a middle seat on one of the flights/leg despite explicit instructions to avoid them. I checked immediately and found there were plenty of aisle seats on that flight which is what I had requested for all flights in my trip. A few days before the trip, I emailed the company as I wanted to fly out earlier the day of my outbound flights. I requested talking over the phone to expedite this change as we all know how fares (typically) go up as travel dates get closer. No one should know that better than travel agents. Representative ignored that request and continued to email over the next 2 days. Ultimately, the flights I was interested in were no longer available for purchase at a reasonable fare difference. I emailed back and let them know about this and how less than a 15-minute phone conversation would have have taken care of my request. FYI, the agent(s) did not even share their name(s) in their emails. Pathetic."

"Update to below: Kandi reached out today after a supervisor emailed. Kandi is saying she chose to Hold off on filling our claim for the airfare, “in our best interest” to try and avoid using our trip insurance.... after we specifically said in multiple calls we didn’t care about using the insurance, that’s literally what it was purchased for. Extremely laughable, don’t use the “what’s best for us” argument just say you didn’t do your job and file in a timely manner. Still waiting to get any claim information about delta flights. And shockingly enough, only a few days after my call with her and a day after the review we got our NCL refund today for the trip itself.... suspicious like the reviews lit a fire but nonetheless, that refund has been received. After trying to reach Kandi or anyone above her for over a month, I’m just posting our latest email to every platform CI Travel has in hopes of a response from ANYONE. My boyfriend and I had the most unpleasant experience booking with Kandi, from the cabin being wrong to not knowing any information on packages we booked. But when we had already spent so much, we just gritted our teeth and stuck with CI because my boyfriends parents have booked almost 30 cruises with them. This week when I called about the information below, Kandi interrupted me continuously so I got loud and nothing was accomplished. When I called she even had to ask at the beginning “did you book a cruise with us?” Actually, with YOU specifically Kandi. And aside from 2 phone conversations I’ve been on every phone call about said trip that was canceled due to NCL reasons. We have absolutely NO faith our claim is even filed yet with delta, as they are STILL sending emails about our flight and delays. But this has to go through our travel agent (Kandi) who booked it. We have yet to receive any type of confirmation (outside of your verbal assurance) that our travel insurance was used to file a claim for the recovery of our airfare, nor have we received any confirmation (outside of your verbal assurance) that the refund from NCL is underway. I am sure you can appreciate having a paper trail in these instances for the piece of mind of your customers as well as for any follow up that may be required in the future. Please provide us with the following: 1- Written confirmation of the date the claim was initiated by you on our behalf. This can be in the form of a confirmation number provided to you by Trip Mate or a free-form letter/email from you stating the date you initiated the claim. 2- Written confirmation that our refund is in process from NCL, the estimated time we can expect the refund from NCL, and the current status of our refund from NCL. Since your company booked the cruise through NCL on our behalf, NCL is unable to provide any detailed information in regard to the refund to us. NCL stated that you, as our travel agent, can request detailed information on a) the date the refund was processed, b) the estimated date we can expect to see the refund, and c) the updated status of our refund. If this were a perfect world, we would be quite satisfied with just your verbal assurance that this claim and refund were initiated and in process; however, this is a world where things go awry (as evidenced by the cancellation of our trip and by the unsatisfactory handling of our trip plans) and we would like to protect ourselves and our money in the best way possible and that is to have a paper trail that we can follow back to the initiation of the claim and refund. As of Friday, March 12 it will have been 52 days since NCL notified us that the cruise was cancelled and we have nothing outside of that notification indicating anything is in process to reclaim our money and we are still receiving updates from Delta in regard to our flights departing April 29. If you are unable to provide this information to us, please have a supervisor contact us to explain why your company does not keep records of such transactions."

"Simply Terrible! Canceled my famalies ticketed travel reservation for an overseas military move 3 days before the flight and never informed anybody or even sent an email. Travel Agents that simply don’t know how to convey the complexities of federal travel regulations and are unwilling to work with you as a partner in your PCS but just see you as another number and name."