The Masonry Apartments

"Let this be a warning to anybody being fooled by the pictures online. RUN! don’t walk! I can only speak for my building when I say there is a ROACH infestation that’s been going on well before i even moved in and I wasn’t even made aware before move in. The leasing office knew of this problem and isn’t even doing the bare minimum and i’ve had enough! They claim pest control comes out every week but i’ve never seen them come in my building let alone my apartment. The property manager claimed she was going to reach out to pest control directly to have them come to my unit either that same day or the next morning and guess what happened? NOTHING. Here’s the good part, not only are there roaches but somehow a MOUSE ended up in my house. Mind you my home is never dirty. The property manager also stated that if i were to break my lease i would have to give a 60 day notice along with 2 months of rent up front in order to do so is ABSURD, especially that being that i’ve only lived here for 2 MONTHS! not years but MONTHS It’s not fair to the people who actually clean up after themselves to have roaches in their home. The dumpers are always over flowing and no one ever picks up after their dog. Doors are constantly being propped open, which gives anyone off the street access to the building. These people will never get another penny from me!! If you sign a lease with these people after reading this, all I have to say is good luck."

"This apartment complex is the worst place and company I have ever come across. The leasing office personnel are incompetent on making sure they are taking care of their residents. Nov: moved in and had to clean my apartment even after being told that the apartment was cleaned by cleaning crew. My apartment did not have the door panel on it when I moved in. My apartment had broken equipment (refrigerator) in it where the fridge door remained cracked for months until the maintenance crew brought in a USED suction rubber for the close. Dec: my heat/air unit went out randomly around Christmas. Was provided a space heater which is not an approved heating unit for the apartment based on my apartment leasing agreement. Jan: car was broken into and told my Patty and Joannis that the cameras were not working properly. Smart Rent indicator to connect all smart items was not installed and was told I had to do this when it should’ve been done prior too. Feb: finally received my code lock door panel placed on my maintenance. Mar: surprisingly no big issues presented to myself. Apr: same here. No issues May: Car broken into. Had a police lieutenant drop by and check cameras and doors. He confirmed cameras were not working nor were the door properly locked as stated in leasing agreement. 5/25. 17117 June: received email of a 40.00 fee added to accounts due to leasing office not billing fees correctly to account. July: received letter of issues with trash. Trash man doesn’t come most of the time until after 8 pm. He has popped up after 12am to collect trash. However, we are told we will receive charges for 50.00 for late can removal fee. We were also told that our vehicles would be towed if we’re not displaying information correctly as far as parking passes or if I car is in a terrible condition. As well as dog policy…. Personally, some dog owners have their dogs trained off leash and know how to keep your dog from attacking or going to anyone that they’re not supposed to. We were told that there was an issue with that even though some dogs are well trained for specific reasons. The only time I have seen a need for it to be warranted is with overly aggressive dogs or dogs that are extra excited. Aug: I received a notice 24 hours of pest control coming into my home for pest control. However, in the leasing agreement it does state that they have to send a 48 to 72 hour notice to all tenants in this process was not done. ISP Provider went bankrupt and was not informed of a switch to the new ISP. Leasing agent Johannis didn’t know but the Property manager stated D&F informed them around 8/11/2023 but said to not inform anyone else of the change. Ticket: 19263. 19264 Aug 18th…. Elevator went out not fixed until Monday Sept: exterior fixes on building still no information on garage camera working or not, constant roaches throughout building still Oct: new property management as well as new cleaning company, rent jumped 200.00 more, trash was not picked up on time with TrashFairies but was told 50.00 feet if trash can is not inside after certain timeframe daily, door broken off henges and placed against frame in building. No safety. Received an email from Patty (prior assistant manager) that they never had access to the cameras and they do not know how to get to them. Nov: got sick with severe migraines informed them of what was going on and no remorse. Also bugs are still in building….. apparently bed bugs are there but thank goodness I was not near that. Really glad I no longer live here but not happy about leaving wonderful neighbors in the area."

"First, thank you Patty for helping me get into the apartment of my dreams!!! Jojo was super helpful throughout the process as well as Joanna. I literally have a beautiful place thanks to these ladies. They were fair when things got tough and made sure I was happy. I just moved from Houston and I can say that the Engine Lofts at the Masonry are going to be my home for a very long time!"

"EDIT: updated photos! The Masonry has a fantastic, helpful and responsive staff. Work orders are done quickly and they’re diligent about making sure things are properly fixed. There are no smoke odors or bug issues. Common areas, stairs and elevators are all kept clean. Sorry my pictures aren’t great, I’m still moving in! Just wanted to show the view."

"I have the worst move -in experience. 1. I paid an invoice for apt 504 and when i came to pick up the keys they gave me apt 508 instead. 2. The elevator has been down for 7 days and still not working! I had to move furniture up 5 flight of stairs. Plus the daily inconvenience of taking the stairs each day. Also the stair lights has been off on the 3rd floor as well. 3. My A/C is not working and it is 86 degrees in my house currently. I placed an emergency maintenance call multiple times today and no answer. 4. The office does a horrible job of answering the phone. Not happy. And hot!"