Town Square at Mark Center Apartments

"I would not recommend moving into these apartments. Long story short, I had to quickly downgrade (as I am a previous homeowner) to a townhome due to a military move. At first, I thought this complex was great. For the price of a 2bdrm/2 bath (WITH a garage) townhome, you couldn’t beat it and it was in a good location in close proximity to Target/Giant/the interstate/etc. I quickly realized that the management of this property had no regard for their tenants and the complex was disastrous. Come to find out, the whole time I was occupying the unit, it was INFESTED with mice. You may wonder how I didn’t notice upon move in? It wasn’t immediately apparent (despite mice droppings in the garage area upon move in but I figured that was due to the unit being vacate for a while before I moved in) and I worked a ton so I was rarely home. There was no care, consideration or urgency into the matter at all. No accommodations or price reduction. NOTHING. Just a casual “we’ll get someone out to check it out in a few days.” Mind you pest control is contracted to only come out 1-2x a week and the only thing they did was set a few traps (which the mice continually evaded). It was so bad that I voluntarily left because I did not feel comfortable staying there. The few times I popped into the unit to check, there were always numerous mice droppings on my kitchen counters. It was sickening. Eventually maintenance accompanied pest control and came to check behind my appliances. They found multiple holes behind the oven, dishwasher and fridge that needed to be sealed. Despite such, the issue persisted. There was also a gap in my garage that needed to be corrected. Management never ordered the part that pest control requested (numerous times mind you) in order to remedy the issue in the garage. I inquired about terminating my lease early or, at the very least, moving into another unit only to be told that they would get me an answer on it and subsequently they went silent on the issue. This was an ongoing problem for almost 5 months. This was also an ongoing issue in the complex, not just my unit (& I know that from first hand knowledge of neighbors who suffered the same issues). Unfortunately, I lived elsewhere until my lease ended and still had to suffer paying for a unit that I was not utilizing. Upon move out, many of my personal items had to be discarded due to damage. They then had the nerve to offer a renewal at an increased price. Outside of that, the gates to enter/exit the complex are always broke and wide open so any sense of security is out the window. The pedestrian gate in the back of the complex was also always wide open for anyone to walk in. I’m so happy I moved from that horrid place and I know a few others who would attest to the same. Whoever moved into my old unit, I’m sure they disguised it well so I feel bad for you but also good luck with your new unwanted roommates."

"10/10 would not recommend. Roach issues on move in. Air conditioner was non existent during the summer, despite it being “fixed” multiple times. Oh, and whatever they say your rent will be, plan on spending an additional ~$200 per month for charges that aren’t even explained to you. Luckily we were able to break the lease due to military obligations. The townhomes look very nice and could be, however the front office and issues that exist make it no where near worth it. Do NOT live there."

"I’ve lived here for 4 years now and have always loved the apartments. I’ve been in two different units so far (getting more space) and moving to another unit soon (a townhouse). The community is in a great area and very centralized with Shirlington so close by and the Springfield mall. Taylor in the leasing office has been a great support, making moving and transitioning units seamless. And has always been very polite and friendly."

"This apartment complex looks nice and can be a calm place, but make no mistakes, it’s one of the WORST PLACE you could ever move to and I’ve been living here for about 2 years now (since 2021). The personnel pretend to be super nice when you come in first so they can have you sign the lease, but you will gradually be disappointed. In fact, their service is horrible, rarely execute the task on time (you always need to call the customer service and complain), the staff is unprofessional and rude at times. They left their dolly in front of my door for about 3 months now (picture is attached below), so you can feel the negligence in the air as you live here. There’s a lady (in the leasing office) called Taylor that got one of the rudest approach I’ve ever experienced. The last straw for me was when they “mistakenly” emptied my storage room and trashed all my valuable belongings! (I attached a picture of my empty storage down below) Their lame excuse was that someone was getting evicted and the 3rd party (contractors) in charge of the task got it confused with that person’s storage. Their company insurance will HAVE TO REIMBURSE ME and I’ll MAKE SURE they do! Therefore, I’m DEFINITELY moving out as soon possible. To sum it up, please STAY AWAY from Town Square at Mark Center Apartments because they will undoubtedly take your rent money for granted and they DON’T CARE about your comfort."

"The community is perfect for families! Next to the 395 you can go anywhere in a heart beat. The staff in the leasing office are welcoming, especially Angelina whom made me feel like part of the neighborhood the first day. Looking forward to living here for a long time."