Wyndhurst Villas

"When we moved into our apartment we were told that everything (carpet, flooring, etc.) was replaced as a matter of course. In actuality it is likely that it was trashed by the previous tenants. The cigarette smell was so palpable that we had to spend 3 nights in a hotel, at our cost, so that they could run an ozone generator in an attempt to remove the smell, keeping in mind that these are "No Smoking" units. The main living area was somewhat tolerable after that but anything stored in the closets and bathrooms absorbed and retained a cigarette smoke smell to the extent that we were embarrassed about the odor on our clothes. We placed odor absorbent material in the closets in a somewhat vain attempt to reduce the smell on our clothes and luggage. One kitchen drawer was so damaged that we couldn't put anything in it, so I took it apart and repaired it. After all of this, they had the temerity to deduct $135 for general cleaning and $65 for carpet cleaning. This apartment was left better than we found it and I would wager that it was cleaner than the home of whoever inspected it. At this point, I think the deductions from the deposit are a scam and would be surprised if anybody ever receives a full deposit."

"We lived there 3 years, only had one service call which took them 6 months to respond to (way before COVID ever began). They nickeled and dimed us for everything with our deposit when we moved out. There was only 2 of us living there, we were always neat, and we cleaned when we moved out. There were some unexplained stains that would show up on the carpet every time they did one of their quarterly service inspections, so we unfortunately got charged for those, but we never took pictures to prove it wasn't us, so understandably that's our fault. We had some normal wear and tear around the apartment when we left, as anyone would, and that was written as acceptable in the agreement, but apparently not. Don't expect to get much of your deposit back. Also, the pool hours are weird, closes pretty early in the evening and closed for maintenance one full day each week. The parking is tough if you don't get home early enough. They always said they were implementing new parking practices and new spaces, but never did. The area is really nice though, and the best thing about it."

"Terrible management. Leasing office lost my 60 day notice and said I was liable for another year of rent within the contract clause because they claimed they never received the notice. Upper management was near impossible to get a hold of and unwilling to admit fault of any kind. I sent formal letters and specific timelines to plead my case, however upper management still wanted another year’s rent after never missing/being late on a payment for the two years I lived there. Leasing office lied about losing a neighbors rent check and found it magically two weeks later after the neighbors confronted the office. Both my situation and my neighbor’s situation involves college tenants. The company seems to target college students who are moving for extra money based on these situations and other reviews on the site. Doesn’t make any sense why they would operate a business in this manner and expect to be successful long term. Do not live here."

"The worst thing about this place is the management. They will manipulate any situation to get more money out of you. The location and apartments are great, and I thought I could deal with management when I moved in because I heard they were awful. I was wrong, they are unreasonable over any miscommunication. They have inspections where you have to pay for a singular broken blind or drip pans (an outrageous amount). They did not tell us our rent went up when we renewed our lease and then when we paid the same amount, they didn't know much we had to pay for the difference and never told us until a month later! Then charged us late fees because we didn't pay it before the 1st, even thought they didn't tell us until the 5th. Furthermore, they mailed us letters threatening law suits over these "late payments". You will pay much more than this place is worth, living here, because the management charges for everything. Even when I tried to be a good tenant and pay my rent early every month and didn't damage anything, they still find issues and fine me. I would highly recommend anyone thinking about living here to stay away and live somewhere else. Do not waste your money or energy living here."

"I lived in this apartment for about a year. The first issue was how long it takes to have the background check go through and then having to wait to have your name put on the lease. The office seems to have a very slow response time to everything that needed to be done. Being added to the lease, having a cosigner added to the lease (it was a nightmare), being taken off the lease. I've been moved out for a year and I'm still not sure if they have taken my name off the lease! The maintenance workers are polite, but I had one that barged right into my bedroom without knocking. My roommate opened the apartment door for him and he walked right through the hallway and opened my bedroom door without knocking or saying anything. They tried to make me pay for a window screen that had been knocked out by some bad wind, except the screen was like that before I moved into the apartment. They do not salt the parking lots in the winter so there have been a few fender benders thanks to black ice. I have been unable to get to work because of icy condition of the parking lot. They put sand down but it does nothing but make the place dirty and you track it into the apartment! I had no issues the neighbors, and the neighborhood was of good quality. But if you are thinking of moving in here, please look at other apartments or townhouses in the Wyndhurst community."