Flat Hollow Marina & Resort

"If you stay in the cedar or greenbrier cabin you better have a four wheel drive truck or you won't get up the driveway. It's very steep and loose gravel plus the driveway is a very odd angle. Also if you rent a dock be sure to have extra ropes as I came back in one night and they had put another boat in my dock and made me move ,very unorganized and unprofessional in my opinion."

"We left Flat Hollow Marina on 8/6/23 after a week at one of their houseboats. We were guests of our friends rental and our first ever experience at Norris Lake, while our friends have been to the area 6+ times. The area is absolutely breathtaking and the water is stunning! I wish we could say the same about the marina, houseboat, and service. Upon check-in, at 3PM, our friends tried to get the keys to the houseboat. Time came and went, and finally at 3:30, they were given the spare key, as they were unable to locate the original. Groceries were needing to be placed in the fridge, so that is where the urgency was on a 90 degree day. Upon arriving on the boat, the prior guests linens were still in a pile in the living room. Housekeeping had yet to clean the houseboat. It was after 5PM before it was clean. Upon our arrival at 5:30, we noticed our bathroom had no toilet seat. We made the marina aware right away, and were told it would be taken care of the next day. The next day came with no toilet seat and when we called the marina, they said it had been installed. We returned to the houseboat and there was still no toilet seat. The third day, two workers came with a seat, and when they walked in the main door, the door handle fell off, and they just laughed and walked away to the bathroom. The seat did not fit. They said they would be right back, but never returned. We fixed the door handle. The next day, we spoke with the manager and he said he would be right out to fix the toilet seat, well, he never showed up either. Everyday we would go out on the water with the hopes of returning to a toilet seat, but it NEVER came. A Sunday to Sunday reservation, with no toilet seat and with no compensation, just no shows and excuses. We had called ahead of our stay to confirm what would be provided in the unit as in paper towel, trash bags, dishwasher soap, etc., but what we were told would be provided was not there and constantly had to ask. The shower had pink slime/mold along the bottom and the ceilings in multiple rooms had black mold. Shag carpeting on a houseboat is never the best option. On the stairs and in the loft it was disgustingly dirty, worn, and stained. When paying nearly $1,000/night for this rental, we were disappointed in our investment for the week. For their staff, It was like the right hand didn't know what the left was doing! When it came to the marina and restaurant, they were also under poor management. We decided to eat lunch on Saturday there. It was not busy and we arrived at 1PM. We waited at least 20 minutes for a drink order, and 30 minutes before we could place a food order. We received our food and hour and a half after ordering. It was 5 items. Overcooked chicken fingers turned to rubber/unchewable and a burger that looked like a hockey puck. My husband even had to go inside to retrieve our checks, and then took them back to be processed. We also had put a card on file for our stay for fuel. Our son took our PWC up to the marina multiple times and they could never find our card information, but I was notified of a $500 credit card hold that no one in the marina could explain. It was finally returned once the accountant was on duty. Broken trolley carts with failing wheels, trash on the dock, including a used diaper that I saw many staff walk by and not pick up covered in flies, and full trash bins attracting bees around the entire facility. The attention to detail is lost at Flat Hollow Marina with staffing being a huge issue! We will not be back to this location."

"Update! It's unfortunate that the owner seems to be placing blame on customers vs his unprofessional staff. And it's very much the normal. Read reviews! Eating while serving and counting every penny in register and not wasting hands is very unacceptable. Witnessed the terrible attitude of the waitress working inside yesterday. Not sure if she's miserable with her job or even realizes it's a job! Absolute zero regard for tables she was serving as well putting food into her own mouth while customers waited for their own food. Witnesses the manager running circles to try and calm irate customers after being treated terribly by this waitress! We decided not to order! We had stopped for gas and a meal but decided against wasting our time with the mess of service we expected we would receive. We came inside to order straight from bar and same waitress never even acknowledged us waiting. I hope the 2 families that had the unfortunate luck of being treated so badly were compensated for their time and treatment. Heaven forbid a waitress actually wait on the customers. I don't think I would have handled the situation as calm as those 2 tables. Not a great look for a place that had put alot of time into renovations. Do better with hiring! Deck hands were great helping us with pontoon."

"We had an amazing first weekend at Flat Hollow. I do not remember the names, but 3 employees helped me and my crew the whole time without hesitation. So friendly and extremely helpful. They went over and beyond for anything we needed. We can't wait to come back."

"Spent four days here this week, 7/6-7/10, and had a wonderful time. Staff and crew were friendly and helpful. We did not eat here as we were in a floating cabin and brought food. Boat launching is a bit tight and I would definitely call or launch elsewhere if your boat is longer than 28 feet. Not much room to maneuver. Love this peaceful side if the lake."