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Arbors on Duke
5250 Duke Street, Alexandria, Virginia, United States
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About the Arbors on Duke
Arbors on Duke is a real estate agency located at 5250 Duke Street in Alexandria, Virginia, United States. Just outside of Old Town Alexandria, this institution offers the perfect apartment for you to call home. With spacious one and two bedroom floor plans, you can enjoy the comforts of a cozy fireplace and a modern kitchen. The free shuttle to the Van Dorn Metro Station makes commuting a breeze. Amenities include a resort swimming pool, 24-hour fitness center with Peloton bikes, business center, and dog park. Experience a new standard of living at Arbors on Duke - schedule a tour today and find your ideal apartment in Alexandria, VA.
Photos of Arbors on Duke
5250 Duke St, Alexandria, VA 22304, United States
Opening hours of Arbors on Duke
Monday:
10:00 - 18:00
Tuesday:
10:00 - 18:00
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 18:00
Saturday:
10:00 - 17:00
Sunday:
Day off
Reviews of Arbors on Duke
"Santos did an outstanding job in my apartment. Quick response, professional, and no mess left behind. Highly recommended! I had the pleasure of working with Ebony, who is highly efficient. From the moment I expressed interest in renting an apartment to the ongoing support I've received post-move-in, Ebony has consistently demonstrated a level of professionalism and commitment that truly sets her apart."
"I’ve been living at Arbors on Duke since October 2023. The property manager Shafeeza and leasing agent Ebony have been exceptional in helping me rectify every issue or concern I’ve had regarding the neighborhood and my unit. The neighborhood is nice and quiet, updated units with all stainless steel appliances. The gym is stunning, and I enjoy the proximity of popular local stores , grocery shops , and restaurants in the area. Definitely a place to consider !"
"Urgent Complaint Regarding Apartment Reservation and Pricing issues I am writing to address a significant issue I encountered during my recent dealings with your sales team regarding the apartment reservation process. On [11-6-2023], I initiated the reservation for an apartment through your website and subsequently made a deposit of $500 on [11-7-2023], I was informed by your sales team that a bank check was required before the due date of our agreement (01/01/2024) in order to receive the key to the unit. Yesterday, upon submitting the bank check as instructed, I was promptly contacted by your sales team, requesting my presence due to an alleged mistake. Following a meeting with the sales representative and manager, it was revealed that the price I reserved the apartment for, as listed on your site, was incorrect and not available. I was presented with two options: either to upgrade to a different unit by paying an additional $400, with availability slated for the first of February, or to have my bank check returned. Furthermore, I was informed that the refund of my deposit would take approximately 40 days due to processing procedures. I am deeply troubled by this situation and seek urgent clarification on several matters: Is it customary for discrepancies in pricing to be discovered after a considerable 23-day period from the date of reservation on your website, especially during the crucial phase of finalizing the agreement with the submission of a bank check? I am disappointed by the response received, as it appears that the solution offered merely extends to apologies without any substantial resolution. If opting for an upgrade, it is disheartening that the implications regarding my immediate housing needs and the delay in receiving my refund were not duly considered. Why am I forced to readjust my plans, budget, and time commitments due to an evident mistake on your part? It is distressing to be faced with the reality of finding alternative accommodation at such short notice. "It's extremely unprofessional; I'm genuinely upset.""
"I had the best experience and service from Anthony yesterday. He showed me that he cared about my stay at Arbors. He even showed me some amenities that I did not know about on the property having been there for 4 months now. I am hoping they will keep more staff like him onboard. There was another great staff member there when I moved in who showed the same type of service but sadly, he doesn't work there anymore. Like every place there is good and bad, but the service I received yesterday was excellent. The management also sent a survey out the other week to ask how they can improve. I made some suggestions. Hopefully, some will get incorporated. Having the management stay engaged with residents is important. Also, I need to mention the maintenance staff. They do an awesome job of attending to request as soon as possible. I have been pleased with their service."
"I am absolutely livid and disappointed with the treatment I received as a guest at this property. My experience was nothing short of a complete nightmare, and it's clear that the management team has no regard for the needs of their guests. I suspect that the leasing office team members are either incompetent or intentionally deceptive, and I can't help but feel that their treatment of me is linked to my Asian heritage. Not only was my car towed twice from the guest parking lot, but the leasing office team members provided conflicting responses when I tried to question them about it. It's completely unacceptable that the QR code on the sign for guest parking does not clearly indicate when parking is free and when it is not. I relied on the Park Mobile app for information, which clearly stated that parking was free at the time my car was towed. The fact that the management team did not take responsibility for their mistake and instead blamed me is outrageous. To add insult to injury, I observed what appears to be a suspicious connection between the management team and A1 Towing Company, which patrols the property lot. It's alarming that my car was towed so quickly and efficiently without much delay, and it's clear that the management team is prioritizing the interests of towing companies over the well-being of their guests. To make matters worse, the manager was nowhere to be found when I tried to reach out for assistance, and my emails were completely ignored. It's clear that the management team does not prioritize the needs of their guests, and their lack of response only adds to my frustration and anger. In conclusion, I would strongly caution against staying at this property, especially as a guest. The parking situation is a complete mess, and the management team is incompetent, unresponsive, and unhelpful. I feel like I was targeted because of my race, and this experience has left me feeling incredibly disrespected and discriminated against. Do yourself a favor and steer clear of this property."
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