Real Property Management Summit 510 North Coalter Street, Staunton, VA 24401

"Beware of auto renewal clauses in contracts. We failed to give this company 60 days notice that we wanted to move out at the end of our lease (we gave them 20 days), so our contact auto renewed. This mistake cost us over $3000, as - even though we were no longer living there - we were forced to pay a lease breakage fee and rent until new tenants moved in. I begged on the phone to at least waive the lease breakage fee. They never even returned my calls. I have never felt so taken advantage of."

"Asia Howell-Brown couldn't have been more kind and courteous in helping me get through the move in process. She reached out in the beginning of the process and was there every step of the way. Her help in much appreciated on my end. Thanks Asia!"

"We went with this company due to the high ratings; however, these high ratings are not warranted in our experience. There seems to be a lack of communication between the employees at this firm. I had wanted to increase the rent and the person we were working with said that was fine. Only to find out in our first statement that the rent did not change at all. My numerous texts and emails concerning the rent increase prior to renting the place did not help to get this issue resolved...apparently it was too late to make changes. If that were the case, I should have been notified as such. Additionally, when we asked questions about the monthly statement we did not receive any information in a timely manner. Our first time renting has left a very bitter taste in our mouth. This company seems to have forgotten that their main customers are the property owners. I am not going to mention any names here because I feel the main person we've been contacting has at times been very helpful...but that doesn't offset the negative experience we've had. I will update this review as I see how they do the rest of the year."

"I have had the most wonderful experience with this company, From my move in, all the way up till now! I plan on staying a few more years, The customer service is just so satisfying. If something was to happen and I have to submit a maintenance ticket, they are fast to jump on it and fix the issue! I have always called the office and Mrs Jill was quick to answer the phone, answer all the questions with no hesitation whatsoever. I highly recommend her and this company to anyone at all! I have had nothing but amazing service from anyone I have ever had to deal with. The maintenance man, Aaron knows what he’s doing and talking about for sure, it’s a rental property, so everything isn’t going to be perfect, But in my experience, it’s has been nothing but amazing! I’m 100% satisfied with everyone I have had to speak with or allow to enter my residence. FIVE STARS ALL THE WAY!!!"

"Jill and the team at RPM have been excellent, they've been managing several apartment buildings for me this past year and it's been seamless. Quick service and timely reporting. Highly recommend!"