Baystate Pool Supplies - Springfield

"You see online that it says it's a pool supplies store10 minutes away when you get there you need an account so it's definitely not a pool supply store but a pool contractor supply store it should say that on the website it's a waste of time to go there. I might as well go to Leslie"

"I went inside to place my order. I get there and no one is in the front desk. A lady in a room behind a desk saids hello, i answer back. I thought maybe she was going to come out and help me or at lease call someone to help, but I was wrong. Bad customer service. I usually call and place my order. But after 3 times doing that and calling them 3 times to let them know I’m outside, and they take like 45 minutes to bring my order out. I said forget it. Why call of head of time if they still won’t have your order ready when u get there. Doesn’t make sense."

"Chris, "the Robs," and all the nice people on the sales team have always bent over backwards to answer our many inquiries, work with us on special orders, and help us grow our business. Chris especially is the soul of the Springfield location and has been instrumental in our ability to serve our customers and grow our service business. They have also worked with us on a couple of our new builds. Great Company!"

"I have been in the pool industry for 10 plus years and these people have always been great. Chris and staff are very knowledgeable and always willing to help you get what you need. (TRADE SALES ONLY)"

"Great service, friendly help, good selection of pool products, only takes about 15 minutes even if you have a large order."