Emergicare

"Yesterday I took my adult daughter to this facility because she had hurt her hand and we were concerned that she may have broken it. When we arrived, we were greeted promptly and asked to fill out paperwork as we had never been there before. We were asked to pay up front for the total of the visit which was $150. This did not include the cost of an x-ray which we were told would be $85 more if it was determined that she needed one. The nurse who took us back was friendly and was professional and did a good job of the normal doctor visit things like weight, blood pressure etc. It was down hill from there. The doctor came in and did want to do an x-ray. When my daughter left the room to go to x-ray, they left the door open in the room where I was waiting. I could hear employees which I assumed were nurses talking in the nurses station area. I heard one say, "I can't wait to leave this place. Everything here is a piece of sh**." This was not a very professional conversation to be having where customers could hear and it did nothing towards making me feel confident that we would leave feeling like we did the right thing by using this facility. When my daughter came back in after x-rays, she said that it seemed they were trying to get pictures of the thumb side of her hand instead of the blade, pinkie side where it was injured. While we were in the room, the doctor looked at the x-rays out in the nurses station area. The door was still open so we saw him hold it up to a light. It was never put on an x-ray lit up space and it was never brought in and discussed with us. The look at it literally was a couple seconds passed over a light. He came back into the room and told us it was not broken. When we left, we stopped to pay for the x-ray and there was an additional $39 charge for reading the x-ray on top of the $85 for getting an x-ray. I asked about that charge and they said that was because they had sent it over to the hospital to be read. After everything else, I was not confident in the diagnosis so I asked if I could have the x-rays to take to our family doctor to put in her file. They said they keep them and they don't have the ability to send them which seemed to conflict with what they had just said about sending them to the hospital. We left feeling like we really weren't sure if her hand was broken or not. It was quicker than going to an emergency room and my insurance probably would have paid for part of it at an emergency room but we didn't feel like we had made the right choice. I would never recommend this place and I will never go there again."

"This office contains some of the rudest people I have ever met in my life. They are not friendly at all. After explaining what I needed done they threw my paperwork down in anger and disgust after I kindly explained what services I needed. And upon return I was met with attitude and rudeness by the staff. I do NOT recommend this place. Try another urgent car facility that actually LISTENS to what you the patient needs done!"