Bon Secours Surgery Center at Virginia Beach

"A lot of disorganization and multiple texts and emails arriving daily for weeks, which all had conflicting instructions far different than what my surgeon gave me. When I asked I was told, "oh, it's just the computer". My surgeon was great, the nurses were very nice, but the misinformation is not at all helpful."

"I recently visited a medical center for a scheduled injection appointment, and unfortunately, the experience left me feeling concerned about the organization of the facility. I arrived on time with a 5:45 am check-in for a 7:00 am appointment. At 6:15 am I was taken to prepare for my injection. The nurse and anesthesiologist who attended to me were both professional and knowledgeable, and I was ready to go by 6:40 am. However, the wait soon became much longer than anticipated. The anesthesiologist stopped by at 7:30 am to inform me that another patient had been accidentally taken ahead of me, but I was reassured that I would still be seen next. Unfortunately, at 7:45 am, the same anesthesiologist returned to apologize that yet another patient had been mistakenly taken instead of me. Feeling worried about the center's organization, I made the decision to leave the facility around 7:50 am. When I went to the front desk to request a refund of my co-payment, the clerk who had checked me in expressed shock and apologized, acknowledging that I had been scheduled to be the first patient of the day. While I appreciated the kindness of many of the workers at the center, the disorganization that resulted in multiple mistakes in the scheduling of patients left me feeling uncomfortable and unsure about the quality of care I would receive."

"Bon Secours Surgery Center is consistently outstanding in every way. I can say this with confidence, having had four surgeries there over a three year period. The nursing and anesthesia staff are awesome. For outpatient surgery, I would choose this surgical center over any hospital in the area. Highly recommend!"

"What a wonderful experience! All of the nurses were so kind and patient, even at 6 in the morning! Marianna and Juliet were so friendly, and so were the nurses from the OR team and anesthesiologist! They even took the time to sign a card for my speedy recovery! Very grateful to have been around such a positive group of people before and after surgery by Dr. Dobratz, a humble and skilled surgeon."