Sentara Family Medicine Physicians

"Was seen in Sentara Family Medicine physicians yesterday and told the doctor first name Bryan that i wanted a different medication because the one that was prescribed to me at the urgent care could have a allergic reaction towards me. I also mentioned that i wasnt comfortable taking that medicine and he said okay not a problem i will get something different i said okay. Left went to my pharmacy to find out they he had prescribed me the same meds that i said i wasnt comfortable with. So this morning tried to contact the office told me they would call back never did and was hung up on twice by one of the nurses. Went up had to take my daughter with me and when i entered i demanded to speak to their supervisor. She came and addressed me very rude and then when i had sat down to speak with her she began to come at me and said how i dont appreciate you speaking to my staff this way and was very rude to me. She didnt even ask what my concerns were or what was going on immediately attacked me. I have been with sentara for over 20 years and i have never had a situation like this one. I felt humiliated especially my little girl was with me and i would encourage to go elsewhere for your medical needs. The supervisor name is robin and the lady at the counter was julie these two should not be in the medical field or deal with the public. Also i want to add a thank u to the Sentara family medicine physicians on tuscany for taking care of me and understanding my concerns because this sentara did not."

"Great place to be seen for a variety of issues. The Front Desk Associate was amazing and really worked to make sure I could be seen and out again to pick my daughter up on time. The PA Courtney was great, very helpful and .made sure I had all the information I needed.The entire staff was great, very glad I was recommended to this location."

"Thank you so much for your quick, professional, and kind medical care! I am overwhelmed with tears. From the greeting at the door with registration, to the kind nurse's who checked me in, to PA Courtney Robertson for being patient with me, when I was super nervous to be there! Your compassionate care was amazing! I feel well taken care of, by a great team of women! Thank you! Big ups to Sentara for the App which kept me up to date on everything!"

"Avoid wasting time here if possible; I initially planned to call and voice my concerns, but decided it's not worth the extra time it would take to reach someone. My grandma would've been a new patient, was told to arrive 30 mins before the initial appointment time. She and my mom did so, were then told "you didn't actually have to arrive this early, you'll just have to wait now." Then why did someone tell her to? A walk-in comes in shortly after and is promptly called back to be seen ahead of my grandma. My mom asked if it would be easier to have a walk-in appointment as opposed to a scheduled one, as my grandma cannot be out for longer than necessary. The secretary told her "I actually have no idea, it's their policy not mine," which makes no sense. 10 mins after the actual appointment time, the nurse called my grandma back and rudely told my mom "patients only" while holding her hand out to block her; my mom stays with my grandma because she requires her assistance. If this was related to COVID concerns, then why even let my mom in the waiting room for almost an hour? We believe the nurse rather acted like this because the secretary told her that my mom had said something about the wait time. The nurse then tells my grandma "there's actually four people ahead of you so this will probably take a very long time, you might just want to make a new appointment." Why even schedule her to show up today then, if this office is so poorly managed that she can't even be seen? My grandma came back out only two minutes later, as the doctor will not help her with the prescriptions she needs and wouldn't even evaluate her afterwards. Absolutely ridiculous and a huge waste of time, but sadly not surprising for this city."

"Don't bother going here !!! Fine something different. Between me and my wife they have Cancelled Appointments 5 times with little notice. The last one my wife had a 12:30 appointment, gets a call at 9:30 to tell her they won't have a doctor so they can't see her. that was also why 3 of my appointments were cancelled. What kind of doctors office does this don't they take an oath ? Just telling you don't waste your time or money !!!"